Case Manager

Postgraduate Center for Mental Health; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Postgraduate Center for Mental Health is seeking a Scatter Site Case Manager to provide supportive counseling to residents, help them set and pursue long and short-term goals, and intervene in crises as needed to ensure safety and stability.

You will manage an assigned caseload, document case notes and service plans, lead groups, facilitate community outreach, escort residents to appointments, and collaborate with clinical staff to advance rehabilitation and recovery.

Qualifications

• Bachelor’s Degree in a Human Service discipline required; 2+ years in residential mental health.
• Associate Degree may substitute for adequate experience (5+ years).
• Experience as Case Manager or Counselor in residential/mental health setting preferred.

Responsibilities

• Provide support services to residents with assigned caseload.
• Document case records, progress notes, and service plans.
• Conduct assessments to drive care and service delivery.
• Lead groups and deliver counseling as needed.
• Escort residents to appointments and coordinate community activities.
• Manage crises and de-escalate in emergencies.
• Adhere to PCMH policies and participate in staff meetings.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Judgment

De-escalation

Conflict resolution

Community resources

Education

Bachelor's Degree in Human Services

Associate Degree in Human Services

Job description

Job Scope

The Scatter Site Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting individual and group services, monitoring the safety and security of resident apartments, providing good customer service, and exercising good judgment in managing crises.

Essential Functions

• Work with an assigned caseload of residents to provide support services.
• Interact appropriately with residents in the field and act as a role model for program participants.
• Implement individual service plans to assist residents in attaining rehabilitation goals.
• Maintain, develop and document accurate case records, regular progress notes and service plans, when needed, and as promulgated in PCMH Policies and Procedures.
• Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, assistance, and support.
• Conduct assessments of residents, including but not limited to Functional Assessments, Employment Assessments, Nicotine Assessments, Substance Abuse Assessments, or any other evaluation necessary to drive care and the delivery of services.
• Provide counseling to clients/residents as required.
• Lead recreational, counseling, and other rehabilitation groups.
• Escort clients in the community to medical, benefit, or other pertinent appointments.
• Coordinate and participate in community activities.
• Manage crises and intervene appropriately to minimize risk of potential harm to residents, staff, and damage to property. Notify appropriate supervisor and document events on the appropriate forms.
• Assess and respond to resident situations, including the utilization of de-escalation techniques.
• Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in incident reports, and on appropriate forms in a timely manner.
• Conduct apartment inspections and provide support to clients with regard to apartment maintenance and repair issues.
• Participate in residential staff meetings.
• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director or Regional Director for Residential Services.

Qualifications

Knowledge

• Microsoft Office
• Foothold AWARDS

Skills and Abilities

• Strong customer services skills
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills
• Ability to effectively manage time
• Good judgment
• Ability to appropriately assess and respond to situations, including ability to de-escalate residents.
• Ability to remain calm and focused in emergency situations and respond to crises
• Ability to work effectively with others and demonstrate conflict resolution skills
• Ability to develop and network with community resources

Education and Experience

• A minimum of a Bachelor’s Degree, preferably in a Human Service discipline, is required. Minimum of two years of experience working as a Case Manager, or Counselor in a residential, mental health or related setting.
• An Associate Degree, preferably in a Human Service discipline, may be substituted for adequate experience (5+ years).