Resident Support Case Manager: Counseling & Crisis Response

Postgraduate Center for Mental Health; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Postgraduate Center for Mental Health is seeking a Scatter Site Case Manager to provide supportive counseling to residents, help them set and pursue long and short-term goals, and intervene in crises as needed to ensure safety and stability.

You will manage an assigned caseload, document case notes and service plans, lead groups, facilitate community outreach, escort residents to appointments, and collaborate with clinical staff to advance rehabilitation and recovery.

Qualifications

• Bachelor’s Degree in a Human Service discipline required; 2+ years in residential mental health.
• Associate Degree may substitute for adequate experience (5+ years).
• Experience as Case Manager or Counselor in residential/mental health setting preferred.

Responsibilities

• Provide support services to residents with assigned caseload.
• Document case records, progress notes, and service plans.
• Conduct assessments to drive care and service delivery.
• Lead groups and deliver counseling as needed.
• Escort residents to appointments and coordinate community activities.
• Manage crises and de-escalate in emergencies.
• Adhere to PCMH policies and participate in staff meetings.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Judgment

De-escalation

Conflict resolution

Community resources

Education

Bachelor's Degree in Human Services

Associate Degree in Human Services

Job description

Postgraduate Center for Mental Health is seeking a Scatter Site Case Manager to provide supportive counseling to residents, help them set and pursue long and short-term goals, and intervene in crises as needed to ensure safety and stability.

You will manage an assigned caseload, document case notes and service plans, lead groups, facilitate community outreach, escort residents to appointments, and collaborate with clinical staff to advance rehabilitation and recovery.