Resident Support Case Manager: Guidance & Crisis Care

Postgraduate Center for Mental Health; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Postgraduate Center for Mental Health in New York City seeks a Case Manager to provide supportive counseling, develop individual service plans, and monitor safety for residents. You will document progress, manage crises, and lead group sessions as part of a comprehensive rehabilitation program.

The role requires a Bachelor’s in Human Services (or an Associate degree with 5+ years of related experience) and 2+ years of residential case management experience.

Qualifications

• Bachelor’s degree in a Human Service discipline required.
• Two years of experience as a case manager or counselor in residential/mental health.
• Alternate pathway: Associate degree with 5+ years of related experience.

Responsibilities

• Provide supportive counseling to residents to achieve short- and long-term goals.
• Maintain accurate case records, progress notes, and service plans.
• Manage crises and intervene to minimize risk to residents and staff.
• Lead group counseling and recreational activities as part of rehabilitation.
• Escort residents to medical, benefit, and other appointments as needed.
• Coordinate community activities and monitor apartment safety.
• Assess resident situations and apply de-escalation techniques.
• Report emergencies promptly to clinical staff and document appropriately.
• Adhere to PCMH policies and participate in residential staff meetings.

Skills

Case management

Crisis intervention

Documentation

Group facilitation

Education

Bachelor's degree in Human Services

Associate degree in Human Services

Job description

Postgraduate Center for Mental Health in New York City seeks a Case Manager to provide supportive counseling, develop individual service plans, and monitor safety for residents. You will document progress, manage crises, and lead group sessions as part of a comprehensive rehabilitation program.

The role requires a Bachelor’s in Human Services (or an Associate degree with 5+ years of related experience) and 2+ years of residential case management experience.