Resident Support Supervisor, On-site Housing Programs

Community Housing Innovations; Commack (NY); On-site; USD 24 - 50,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental and vision plans

401(k) retirement plan

Life insurance

Flexible spending account

Employee Perks program

Job summary

Community Housing Innovations (CHI) seeks a full-time Resident Support Specialist Supervisor for our Commack, NY location. You will oversee RSS staff across emergency housing programs, ensuring services meet CHI, OTDA, and local guidelines while maintaining quality and compliance.

You will conduct regular one-on-one meetings, coordinate trainings, manage shift coverage, and serve as a liaison with external partners.

Qualifications

• Education: High school diploma or GED; Bachelor's degree preferred.

Responsibilities

• Supervise Resident Support Specialist staff and provide guidance.
• Conduct 1-to-1 meetings and update performance goals in Paycom regularly.
• Ensure RSS staff trainings are up-to-date and on-site; provide feedback.
• Schedule RSS shifts and manage coverage at the Commack location.
• Liaise with CHI and external entities; de-escalate crises and document interventions.
• Audit logs and incident reports to ensure compliance with regulations.
• Conduct fire drills and evacuations when needed; ensure program quality.
• Educate clients on program policies and procedures; prevent income loss.
• Assist management and participate as on-call supervisor.

Skills

Supervision

Communication

Team Leadership

Bilingual (Spanish)

Time Management

Multitasking

Decision Making

Independent / Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Windows

MS Office

Internet usage

Job description

Community Housing Innovations (CHI) seeks a full-time Resident Support Specialist Supervisor for our Commack, NY location. You will oversee RSS staff across emergency housing programs, ensuring services meet CHI, OTDA, and local guidelines while maintaining quality and compliance.

You will conduct regular one-on-one meetings, coordinate trainings, manage shift coverage, and serve as a liaison with external partners.