Resident Support Specialist Supervisor

Community Housing Innovations; Commack (NY); On-site; USD 24 - 50,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental and vision plans

401(k) retirement plan

Life insurance

Flexible spending account

Employee Perks program

Job summary

Community Housing Innovations (CHI) seeks a full-time Resident Support Specialist Supervisor for our Commack, NY location. You will oversee RSS staff across emergency housing programs, ensuring services meet CHI, OTDA, and local guidelines while maintaining quality and compliance.

You will conduct regular one-on-one meetings, coordinate trainings, manage shift coverage, and serve as a liaison with external partners.

Qualifications

• Education: High school diploma or GED; Bachelor's degree preferred.

Responsibilities

• Supervise Resident Support Specialist staff and provide guidance.
• Conduct 1-to-1 meetings and update performance goals in Paycom regularly.
• Ensure RSS staff trainings are up-to-date and on-site; provide feedback.
• Schedule RSS shifts and manage coverage at the Commack location.
• Liaise with CHI and external entities; de-escalate crises and document interventions.
• Audit logs and incident reports to ensure compliance with regulations.
• Conduct fire drills and evacuations when needed; ensure program quality.
• Educate clients on program policies and procedures; prevent income loss.
• Assist management and participate as on-call supervisor.

Skills

Supervision

Communication

Team Leadership

Bilingual (Spanish)

Time Management

Multitasking

Decision Making

Independent / Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Windows

MS Office

Internet usage

Job description

Job Details

Job Location: LI- Moreland - Commack, NY 11725

Position Type: Full Time

Salary Range: $24.04 - $50,003.00 Hourly

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT WILL I BE DOING?

CHI is looking for a full-time Resident Support Specialist Supervisor for our Commack location. You will be responsible for all aspects of management for Resident Support Specialist staff within emergency housing programs. Ensuring that quality services are provided effectively and in accordance with guidelines established by CHI, OTDA, Suffolk County Department of Social Services, and other funding sources as appropriate.

• Provide consistent supervision and support for all Resident Support Specialist staff.
• Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Ensure RSS staff are up to date and in compliance with all required trainings. Provides on-site training and feedback as needed.
• Responsible for scheduling and coverage of RSS shifts at location.
• Act as a liaison for CHI by implementing timely and effective communication with outside entities.
• De-escalate potential crisis situations and document all situations and interventions.
• Audit logs, incident reports, and all other required documentation to ensure compliance with applicable rules and regulations. Provides guidance on appropriate documentation to RSS staff.
• Conduct fire drills and evacuate the building when necessary.
• Ensure that the program is providing quality services and is compliant with program requirements.
• Educate clients about the program policies and procedures.
• Prevent loss of income to CHI as a result of vacancy loss and lost shelter payments, property, etc.
• Assist the management team in communication as well as being an on-call supervisor.

ANYTHING ELSE?

• Salary: $24.04 hour- $50,003 annually
• Overtime available
• Open shifts: Tuesday - Saturday, 5 pm - 1 am with on-call responsibilities

WHAT DO I NEED?

• Education: High school diploma or GED required. Bachelor's degree preferred.
• Experience: 2+ years experience providing management services or experience in a human services field.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines. Effective time management skills

WHY CHI?

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
Employee Assistance Program
• Monthly trainings and career development plans

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.