Resident Support Specialist Supervisor

Community Housing Innovations; Wading River (NY); On-site; USD 2,404 - 50,003; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) retirement plan

Employee Assistance Program

Job summary

Community Housing Innovations in Wading River, NY is looking for a Management Services Supervisor to lead, support, and supervise Resident Support Specialists. This role involves ensuring compliance with training requirements, conducting performance meetings, and responding to crises effectively.

The ideal candidate has at least 2 years of experience in human services or management, strong communication skills, and proficiency in English. A high school diploma is required, with a preference for a bachelor's degree. The position offers a variety of benefits including health insurance and a retirement plan.

Qualifications

• 2+ years of experience in management services or human services.
• Proficiency in English; bilingual Spanish is a plus.
• Ability to tour properties and perform physical duties.

Responsibilities

• Supervise and support Resident Support Specialist staff.
• Conduct one-to-one meetings for performance feedback.
• Implement communications with outside entities.
• De-escalate crisis situations and document interventions.
• Conduct fire drills and ensure program compliance.

Skills

Management Services

Excellent verbal and written communication

Organizational skills

Bilingual Spanish

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

MS Windows

MS Office

Job description

Position Details

Location: Wading River, NY 11792. Position Type: Full Time. Salary: $24.04 – $50,003 per year. Overtime available. Open shifts: Saturday – Wednesday, 4pm – 12am, with on‑call responsibilities.

Who is CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that supports social and economic independence. CHI’s vision is to end generational poverty and foster upward mobility by ensuring that families and individuals live in quality housing and have jobs to support them.

What Will I Be Doing?

• Provide consistent supervision and support for all Resident Support Specialist staff.
• Conduct one‑to‑one meetings with team members to update performance goals, accomplishments, and feedback in Paycom on a regular basis.
• Ensure RSS staff are up to date and compliant with required trainings; provide on‑site training and feedback as needed.
• Schedule and cover RSS shifts at the location.
• Act as a liaison for CHI, implementing timely and effective communication with outside entities.
• De‑escalate potential crisis situations and document all situations and interventions.
• Audit logs, incident reports, and all other required documentation to ensure compliance with applicable rules and regulations, and provide guidance on appropriate documentation to RSS staff.
• Conduct fire drills and evacuate the building when necessary.
• Ensure that the program provides quality services and is compliant with program requirements.
• Educate clients about the program policies and procedures.
• Prevent loss of income to CHI as a result of vacancy loss and lost shelter payments, property, etc.
• Assist the management team in communication and serve as an on‑call supervisor.

What I Need

• Education: High school diploma or GED required; Bachelor’s degree preferred.
• Experience: 2+ years of experience providing management services or in a human services field.
• Communication: Excellent verbal and written communication skills; proficiency in English required; bilingual Spanish is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details; must be even‑tempered, have good negotiation skills, and manage unexpected deadlines; effective time management skills.

Benefits

• Paid time off, including 2 personal days annually.
• Health insurance, health reimbursement account, dental, and vision plans.
• Flexible spending account.
• AFLAC supplemental insurance.
• Voluntary plans.
• Dependent Care Spending Account.
• Working Advantage – Employee Perks.
• 401(k) retirement plan.
• Life insurance.
• Employee Assistance Program.
• Monthly trainings and career development plans.

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.