Resident Support Team Lead

Community Housing Innovations, Inc.; Commack (NY); On-site; USD 33,117 - 68,884,132; Full time

Benefits offered by this job

Paid time off

2 personal days awarded annually

Health insurance and health spending

Dental and vision plans

Flexible spending account

AFLAC supplemental insurance

Dependent Care Spending Account

401(k) retirement plan

Life insurance

Employee Assistance Program

Monthly trainings and career develop.

Job summary

Community Housing Innovations (CHI) is seeking a dedicated Resident Support Specialist to supervise RSS staff and maintain program compliance at our location in New York. The role focuses on supervising staff, conducting regular one-on-one meetings, coordinating shifts, and ensuring timely trainings and documentation.

You will liaise with outside entities, handle crisis de-escalation, audits, and reporting, educate clients on policies, and support management with communication and on-call

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 2+ years’ experience in management or human services.
• Excellent verbal and written communication; English required; Spanish a plus.
• Basic computer skills in Windows, Office and internet usage.
• Ability to tour properties, walk distances and climb stairs.
• Strong prioritization, judgment and ability to work independently or in a team.

Responsibilities

• Provide consistent supervision and support for all Resident Support Specialist staff.
• Conduct 1-to-1 meetings with team members and update performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Ensure RSS staff are up to date and in compliance with all required trainings. Provide on-site training and feedback as needed.
• Schedule and coordinate RSS shifts at the location.
• Act as a liaison for CHI by implementing timely and effective communication with outside entities.
• De-escalate potential crisis situations and document all situations and interventions.
• Audit logs, incident reports, and other required documentation to ensure compliance with applicable rules and regulations. Provide guidance on appropriate documentation to RSS staff.
• Conduct fire drills and evacuate the building when necessary.
• Ensure the program is providing quality services and is compliant with program requirements.
• Educate clients about program policies and procedures.
• Prevent loss of income to CHI from vacancy loss and lost shelter payments, property, etc.
• Assist the management team with communication as well as being an on-call supervisor.

Skills

Communication

English proficiency

Bilingual Spanish

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

MS Windows

MS Office

Internet usage

Job description

Community Housing Innovations (CHI) is seeking a dedicated Resident Support Specialist to supervise RSS staff and maintain program compliance at our location in New York. The role focuses on supervising staff, conducting regular one-on-one meetings, coordinating shifts, and ensuring timely trainings and documentation.

You will liaise with outside entities, handle crisis de-escalation, audits, and reporting, educate clients on policies, and support management with communication and on-call