Resident Support & Onboarding Specialist (Hybrid)

Marketplace Homes; Southfield (MI); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Marketplace Homes is seeking a Resident Service Representative in Southfield, MI. This full-time role involves handling customer inquiries via phone, email, and chat, and resolving issues using various software tools.

You will maintain detailed customer records and coordinate onboarding or offboarding activities with clients. The position is hybrid, requiring in-office days three times weekly at our Southfield office, with a strong emphasis on service, empathy, and teamwork to deliver

Qualifications

• Excellent communication and active listening are essential.
• Must be service oriented with strong problem solving abilities.
• Ability to work 8-hour shifts within business hours and learn new software.

Responsibilities

• Interact with customers via phone, email, chat, or CRM to provide support.
• Resolve issues by using multiple software programs to analyze problems.
• Forward complex issues to specialists as needed.
• Maintain customer accounts and records of interactions.
• Assist onboarding or offboarding communications between Marketplace and clients.
• Support various company projects as needed.

Skills

Excellent communication

Active listening

Empathy

Service oriented

Problem solving

Teamwork

Tools

CRM software

Job description

Marketplace Homes is seeking a Resident Service Representative in Southfield, MI. This full-time role involves handling customer inquiries via phone, email, and chat, and resolving issues using various software tools.

You will maintain detailed customer records and coordinate onboarding or offboarding activities with clients. The position is hybrid, requiring in-office days three times weekly at our Southfield office, with a strong emphasis on service, empathy, and teamwork to deliver