Resident Services

Marketplace Homes; Southfield (MI); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Marketplace Homes is seeking a Resident Service Representative in Southfield, MI. This full-time role involves handling customer inquiries via phone, email, and chat, and resolving issues using various software tools.

You will maintain detailed customer records and coordinate onboarding or offboarding activities with clients. The position is hybrid, requiring in-office days three times weekly at our Southfield office, with a strong emphasis on service, empathy, and teamwork to deliver

Qualifications

• Excellent communication and active listening are essential.
• Must be service oriented with strong problem solving abilities.
• Ability to work 8-hour shifts within business hours and learn new software.

Responsibilities

• Interact with customers via phone, email, chat, or CRM to provide support.
• Resolve issues by using multiple software programs to analyze problems.
• Forward complex issues to specialists as needed.
• Maintain customer accounts and records of interactions.
• Assist onboarding or offboarding communications between Marketplace and clients.
• Support various company projects as needed.

Skills

Excellent communication

Active listening

Empathy

Service oriented

Problem solving

Teamwork

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Resident Services

Full Time Clerical Southfield, MI, Southfield, MI, US

6 days ago Requisition ID: 1062

Salary Range: $40,000.00 To $47,500.00 Annually

Our Resident Service Representatives interact with customers by addressing inquiries and resolving problems, providing a high level of customer support.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or CRM to provide support and information on products or services.
• Ensures that appropriate actions are taken to resolve customers problems and concerns by utilizing multiple software programs to dive deep into problems and answer complex questions.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Participates in the process for onboarding or offboarding a client, maintaining communication between Marketplace and the client.
• Ability to problem solve and investigate utilizing existing SOP’s, instructions, and walk-through guides.
• Performs other related duties as assigned.
• Helping with various company-wide projects as needed.

Required Skills/Abilities:

• Excellent communication skills including active listening and empathy.
• Service-oriented and able to resolve customer grievances.
• Ability to work a consistent 8-hour shift that aligns with our business hours (9am to 5:30pm, subject to change).
• Proficient computer skills with the ability to learn new software.
• Ability to work well independently and to achieve goals as a team.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• - Prior experience in Real Estate, Property Management, Collections, or Evictions management a plus.

This role is HYBRID, with required in-office days three times a week in our Southfield, Michigan office.