Hybrid Client Services Specialist – Banking

Raymond James; Southfield (MI); Hybrid; USD 27,386 - 36,520; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

A financial services firm is seeking a Client Services Representative to support their Client Services team. This role involves answering inbound client calls, resolving inquiries, and providing exceptional customer service. Ideal candidates will have 2-3 years of customer service experience and proficiency in Microsoft Office. The position is hybrid, requiring local candidates from Southfield, MI, and offers a pay range of $19.88 to $26.51 per hour. Benefits include medical, dental, vision, and 401K.

Qualifications

• 2-3 years of recent customer service experience, ideally from a call center.
• Ability to type and be on the phone simultaneously.
• Navigational skills in various systems.

Responsibilities

• Answer inbound calls from clients, providing exceptional customer service.
• Resolve general inquiries such as username/password resets.
• Document call activity using the proprietary system.

Skills

Customer service experience

Typing skills

Microsoft Word

Microsoft Outlook

Basic Excel

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Job description

A financial services firm is seeking a Client Services Representative to support their Client Services team. This role involves answering inbound client calls, resolving inquiries, and providing exceptional customer service. Ideal candidates will have 2-3 years of customer service experience and proficiency in Microsoft Office. The position is hybrid, requiring local candidates from Southfield, MI, and offers a pay range of $19.88 to $26.51 per hour. Benefits include medical, dental, vision, and 401K.