Resident Support Case Manager - Housing & Services

South Middlesex Opportunity Council, Inc.; Springfield (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Life insurance

Long-term disability

Medical plans through Mass General Br

Dental plans with orthodontic coverage

EyeMed vision

403(b) retirement match

Flexible Spending Accounts

Tuition reimbursement

Job summary

South Middlesex Opportunity Council, Inc. is seeking a Case Manager, Resident Support to provide triage case management for residents in SMOC properties in Springfield, MA.

You will develop Individualized Service Plans, connect clients to community resources, and participate in team planning to sustain housing and promote self-sufficiency. The role requires completing time-limited follow-ups, documenting contacts, and coordinating with property managers.

Qualifications

• Bachelor's Degree or CDAC and 3 years related experience.
• At least 1 year in assessment, advocacy, and case management.
• Sensitivity to low-income, diverse populations.
• Excellent listening and verbal/written communication.
• Ability to work independently and meet deadlines.
• Bi-lingual preferred; valid driver’s license and reliable transport.

Responsibilities

• Provide triage case management for residents in assigned properties.
• Perform time-limited follow-up and support; assist with ISP formation.
• Link clients to Fuel Assistance, Food Stamps, and other services.
• Maintain case notes and data entry daily in required systems.
• Collaborate with Property Managers to coordinate service delivery.
• Support tenants with financial literacy through workshops.
• Ensure confidentiality and compliance with funder requirements.

Skills

Bachelor's degree

CDAC

Case management

Advocacy

Active listening

Communication skills

Bi-lingual preferred

Valid driver’s license

Education

Bachelor's Degree

CDAC certification

Job description

South Middlesex Opportunity Council, Inc. is seeking a Case Manager, Resident Support to provide triage case management for residents in SMOC properties in Springfield, MA.

You will develop Individualized Service Plans, connect clients to community resources, and participate in team planning to sustain housing and promote self-sufficiency. The role requires completing time-limited follow-ups, documenting contacts, and coordinating with property managers.