Resident Services Specialist — Supportive Housing & Wellness

Housing Catalyst; Fort Collins (CO); On-site; USD 33,269 - 36,726; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

Job summary

Housing Catalyst in Fort Collins, Colorado, seeks a positive, reliable Resident Services Specialist to support residents in a supportive housing environment. You will engage, redirect, or assist residents in need while upholding policies and maintaining professional boundaries.

The role requires weekend and holiday availability, attendance at monthly All-Staff meetings and weekly Resident Services Team meetings, and a commitment to compassionate service for residents experiencing homelessness,

Qualifications

• High school diploma or equivalent.
• Experience in mental health and/or customer service.

Responsibilities

• Promote a positive and safe resident environment, engage, redirect, or assist residents in need.
• Responsible for business support duties such as tracking and updating shift logs, reporting property maintenance problems, front desk coverage, and other back up tasks.
• Adhere to company policies, procedures, and standards, act with an appropriate sense of urgency and accountability, handle confidential information correctly, and maintain professional boundaries with those contacted during work.
• Plan and organize group activities and educational workshops such as building self-esteem, learning life skills, art, and cooking.
• Conduct new resident orientation for residents.
• Identify and address resident concerns by actively listening and problem-solving.

Education

High school diploma or equivalent

Job description

Housing Catalyst in Fort Collins, Colorado, seeks a positive, reliable Resident Services Specialist to support residents in a supportive housing environment. You will engage, redirect, or assist residents in need while upholding policies and maintaining professional boundaries.

The role requires weekend and holiday availability, attendance at monthly All-Staff meetings and weekly Resident Services Team meetings, and a commitment to compassionate service for residents experiencing homelessness,