Resident Services Catalyst

Related Affordable; New Haven (CT); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid time off (19+ days)

Health insurance options

401(k) and retirement plans

Employee Assistance Program

Job summary

Related Affordable seeks a Resident Service Coordinator to empower residents by connecting them to essential services and building a supportive community within an affordable housing environment. The role supports independence, health outcomes, and tenant well‑being.

You will educate residents on community resources, coordinate with property management, and promote engagement activities while maintaining confidential records and advancing service delivery.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem‑solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and families on community services, eligibility criteria, and application processes.
• Organize and promote activities that encourage resident engagement and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries.

Skills

Interpersonal skills

Organizational skills

Problem-solving

Education

Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field

Tools

Microsoft Office

Job description

Related Affordable seeks a Resident Service Coordinator to empower residents by connecting them to essential services and building a supportive community within an affordable housing environment. The role supports independence, health outcomes, and tenant well‑being.

You will educate residents on community resources, coordinate with property management, and promote engagement activities while maintaining confidential records and advancing service delivery.