(Full-Time) Resident Services Specialists

Housing Catalyst; Fort Collins (CO); On-site; USD 33,269 - 36,726; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

Job summary

Housing Catalyst in Fort Collins, Colorado, seeks a positive, reliable Resident Services Specialist to support residents in a supportive housing environment. You will engage, redirect, or assist residents in need while upholding policies and maintaining professional boundaries.

The role requires weekend and holiday availability, attendance at monthly All-Staff meetings and weekly Resident Services Team meetings, and a commitment to compassionate service for residents experiencing homelessness,

Qualifications

• High school diploma or equivalent.
• Experience in mental health and/or customer service.

Responsibilities

• Promote a positive and safe resident environment, engage, redirect, or assist residents in need.
• Responsible for business support duties such as tracking and updating shift logs, reporting property maintenance problems, front desk coverage, and other back up tasks.
• Adhere to company policies, procedures, and standards, act with an appropriate sense of urgency and accountability, handle confidential information correctly, and maintain professional boundaries with those contacted during work.
• Plan and organize group activities and educational workshops such as building self-esteem, learning life skills, art, and cooking.
• Conduct new resident orientation for residents.
• Identify and address resident concerns by actively listening and problem-solving.

Education

High school diploma or equivalent

Job description

All Jobs > (Full-Time) Resident Services Specialists

(Full-Time) Resident Services Specialists

Description

Housing Catalyst - Resident Services Department

(Full-Time) Resident Services Specialists
Join Our Team at Housing Catalyst! We're dedicated to transforming communities through affordable housing, fostering a supportive environment where teamwork, compassion, and professional growth thrive. Based in Fort Collins, Colorado, with its vibrant arts scene and abundant outdoor activities, we offer comprehensive benefits, wellness programs, and innovative initiatives to enhance work-life balance.

About Working at Housing Catalyst

Our work can only succeed with a strong team of people who are passionate about affordable housing and its positive impact on lives and communities. Our organization cares deeply about the people we serve, and we care about our employees who work hard to support them. As such, we are committed to our employees’ professional development as well as their health and wellness. Housing Catalyst creates a supportive work environment, emphasizing its core values of teamwork, compassion, honesty, accountability, and fun. We provide programs geared toward wellness, mindfulness, and various employee enrichment opportunities. We have an active total worker health committee that encourages work-life balance, mindfulness, and healthy lifestyles with numerous activities throughout the year. Housing Catalyst participates annually in a wellness campaign. We are recognized as a Health Links Certified Healthy Workplace™ Leader in the state of Colorado. We periodically offer mindfulness classes and our mindfulness program has even been in the news.

Position Overview

Housing Catalyst is looking for a positive, reliable, and empathetic Resident Services Specialist to work with residents in a supportive housing environment. In this role, you will engage, redirect, or assist residents who are in need. If you have a desire and work experience with people experiencing homelessness, trauma, addiction, and substance recovery care populations, we would like to talk with you. This position reports to the Permanent Supportive Housing Supervisor. Weekend and holiday availability is a must. All Resident Services Specialist are required to be available and attend monthly All-Staff meetings the second Wednesday of the month from 9AM - 10AM, and weekly Resident Services Team meetings, Fridays from 10:30AM to 11:30AM.

Key Responsibilities

The duties listed below represent the various types of work that may be performed. The omission of specific duties does not prevent the assignment of work appropriately related to this class.

• Promote a positive and safe resident environment, engage, redirect, or assist residents in need.
• Responsible for business support duties such as tracking and updating shift logs, reporting property maintenance problems, front desk coverage, and other back up tasks.
• Adhere to company policies, procedures, and standards, act with an appropriate sense of urgency and accountability, handle confidential information correctly, and maintain professional boundaries with those contacted during work.
• Plan and organize group activities and educational workshops such as building self-esteem, learning life skills, art, and cooking.
• Conduct new resident orientation for residents.
• Identify and address resident concerns by actively listening and problem-solving.
• Employ effective techniques and best practices working with people in a mental health crisis, trauma, alcohol/drug addiction, and emergencies to stabilize the situation.
• Monitor, document, and enforce resident and property policies and rules.
• Assist residents in completing forms, documents and using computer-based resources.
• Report any hazardous and emergencies immediately.
• Coordinating the entry of CaseBuddy notes.
• Coordinating the monthly newsletter and calendar.
• Participate in training and educational opportunities for ongoing professional development.
• Maintain regular and prompt attendance in the workplace.
• Might be reassigned in emergencies.
• Performs other duties as assigned.
• Must be able to handle confidential and sensitive information appropriately.
• Comply with policies and procedures.
• Communicate clearly and effectively in day-to-day tasks.
• Establish and maintain effective boundaries and working relationships with those contacted during work, including customers, co-workers, and the general public.

Qualifications

High school diploma or equivalent, with experience working in the mental health and/or customer service fields. An equivalent combination of education and experience may be considered.

Compensation

• Initial Hiring Rate: $24.15/hr
• Expected Salary Range: $24.15 - $26.66/hr
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Generous paid time-off and holidays

Physical and Mental Standards

The physical and mental standards described here are representative of those that must typically be met by employees to perform the essential functions of this class successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Routinely walk, stand, sit, bend, light lifting, talk, hear, see, and demonstrate manual dexterity.
• You are regularly required to cope with the mental and emotional stress of the position.

Residency Requirements

Our work at Housing Catalyst is all about community. Therefore, we consider it critical that our team members are part of the community we serve. For that reason, we require that the incumbent be a resident of Larimer or Weld County. In cases where candidates are not currently residing in this area, we accommodate up to a six month timeframe for relocation. Limited exceptions may be made under extenuating circumstances.

Housing Catalyst is an equal opportunity employer and maintains a drug-free workplace. To provide equal employment and advancement opportunities to every applicant and employee, Housing Catalyst bases employment decisions on merit, qualifications, experience, and abilities. Housing Catalyst is also committed to working with and providing reasonable accommodations to individuals with disabilities.