Resident Services Advocate - 24/7 Community Support

Plymouth Housing; Seattle (WA); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Counseling services

Paid leave

Holidays

403(b) plan

Flex spending

ORCA pass

Life insurance

Long-term disability

Job summary

Plymouth Housing in Seattle seeks a Residential Specialist to support residents within the Permanent Supportive Housing team, delivering high-quality service aligned with its mission and trauma-informed care. The RS handles front lobby operations, assists residents, maintains a safe environment, and coordinates with Housing Case Managers to promote housing stability.

This unionized, full-time role offers comprehensive benefits and requires flexible shifts including evenings.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Ability to communicate with diverse groups and maintain professional boundaries.
• Strong written and verbal communication skills; teamwork oriented.
• Proficiency in Microsoft Word and Outlook; comfortable using databases.

Responsibilities

• Operate front lobby functions: greet visitors, answer phones, log visitors.
• Coordinate with Housing Case Managers to support resident goals.
• Provide resources and referrals; assist residents and volunteers.
• Maintain safety, confidentiality, and compliance with regulations.

Skills

Customer service

De-escalation

Teamwork

Communication

Education

High school diploma

Tools

Microsoft Word

Outlook

Job description

Plymouth Housing in Seattle seeks a Residential Specialist to support residents within the Permanent Supportive Housing team, delivering high-quality service aligned with its mission and trauma-informed care. The RS handles front lobby operations, assists residents, maintains a safe environment, and coordinates with Housing Case Managers to promote housing stability.

This unionized, full-time role offers comprehensive benefits and requires flexible shifts including evenings.