Resident Services Specialist - Multiple Sites

Phipps Neighborhoods; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

A social services organization in New York is seeking a Community Support Specialist to assist residents with health and employment issues, facilitate workshops, and maintain data in Salesforce. Ideal candidates should have an Associate's degree and experience in case management, including fluency in Spanish. This role offers a salary range of $50,000 to $60,000 and aims to empower community members through various support initiatives.

Qualifications

• 1-2 years experience in client engagement and case management.
• Experience in Salesforce data entry and client referrals.
• Bilingual Spanish candidate required.

Responsibilities

• Attend case conference and community meetings.
• Assist residents with health and employment issues.
• Enter client data into Salesforce database.
• Facilitate workshops for residents.
• Organize activities with residents.

Skills

Client engagement

Case management

Salesforce data entry

Fluent in Spanish

Education

Associate’s degree in human services, sociology, psychology, or related field

Bachelor's degree (preferred)

Job description

About Phipps Neighborhoods

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas:

• Education and School-Day Programs: Offering pre-kindergarten services, community schools, after-school programs, and college access counseling.
• Sector-Focused Training and Employment Placement Pathways: Providing specialized training, employment placement pathways, Summer Youth Employment, Work Learning Grow initiatives, and aiding residents in accessing new employment opportunities.
• Community & Economic Empowerment Services: Enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

We collaborate with government, corporate, and philanthropic partners to effect significant and lasting social change, fostering thriving communities.

Duties and Responsibilities

Salary Range: $50,000 to $60,000 - salary is commensurate with education, training, experience, program size and location

• Attend Bi-weekly Case Conference Meetings with supervisor to review case files.
• Attend Community Resources Division Meetings, All Staff Meetings, and Case Management, and Committee Meeting.
• Assist residents of Phipps Houses with issues related to health, entitlements arrears, employment, education, training, and other relevant matters.
• Enter data in Salesforce database system.
• Complete Universal Intake and enter all existing and new clients into Salesforce database system.
• Facilitate workshops for residents on health & wellness, financial support, and mental health.
• Participate in the Neighborhood Advisory Board or Committee Meetings, Community Board and Local Precinct Meetings.
• Meet quarterly with Property Management in order to ensure both organizations are working as a team to resolve resident’s concerns.
• Share updates related to Agency Resource Manual on a monthly basis.
• Conduct surveys of the needs of the families.
• Organize activities and work directly with residents in group or individual settings.
• Recruit residents for programs; provide individual or group service to families.
• Provide leadership support for residents; guide participants in development, recreation, education, and other activities.
• Provide direct services to families through counseling and referrals. Develop Service Plans. Complete case notes for all client interaction.
• Maintain liaison with cooperating local service providers, neighborhood schools, and other community-based organizations.
• Perform other related tasks deemed necessary by agency.

Qualifications

• Associate’s degree in human services, sociology, psychology, or related field; Bachelor’s degree preferred; or equivalent experience of 10 years or more to validate the education credits.
• One to two years or more experience with client engagement regarding case management, Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
• Fluent in Spanish (bilingual Spanish candidate is required).

Applicants must be authorized to work for any employer in the U.S.; we are unable to sponsor or take over sponsorship of an employment visa at this time.

Qualifications Education

• Required: Associate’s degree.
• Preferred: High School Diploma, Bachelor’s degree.

Behaviors

• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all necessary details to complete the task well.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Phipps Houses & Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.