Case Manager - Courtlandt Community

Phipps; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Phipps Neighborhoods, the social service affiliate of Phipps Houses, seeks a Case Manager for the Courtlandt Community site in New York. You will provide intake assessments, counseling, and referrals to residents of a supportive housing facility.

Strong written and verbal communication skills are required, with two to five years of related experience. The role includes developing treatment plans, maintaining resident files, and coordinating with staff across departments.

Qualifications

• Bachelor’s Degree preferred in Social Work, Psychology, Sociology, Human Services or related field.
• Minimum associate’s degree or 60 college credits with two to five years experience.

Responsibilities

• Conduct comprehensive intake assessments for new residents and review policies.
• Develop treatment plans for residents.
• Maintain concise resident files and provide referrals.
• Input data in Salesforce and Maven databases.
• Attend trainings, meetings and prepare monthly reports.

Skills

Verbal communication

Counseling

Detail-oriented

Team player

Education

Associates or better

General Equivalency Diploma or better

Job description

Description

About Phipps Neighborhoods

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas:

• Education and School-Day Programs: Offering pre-kindergarten services, community schools, after‑school programs, and college access counseling.
• Sector‑Focused Training and Employment Placement Pathways: Providing specialized training, employment placement pathways, Summer Youth Employment, Work Learning Grow initiatives, and aiding residents in accessing new employment opportunities.
• Community & Economic Empowerment Services: Enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

We collaborate with government, corporate, and philanthropic partners to effect significant and lasting social change, fostering thriving communities.

The Case Manager at the Courtlandt Community site provides case management, outreach and counseling to the residents at this supportive housing facility.

Salary: $50,000 - $55,000 annual salary (base salary commensurate with education, training and related work experience)

Duties & Responsibilities

• Conduct a comprehensive intake assessment for all new residents and review the agency’s policies and procedures with them.
• Develop treatment plans for all residents.
• Maintain concise and accurate resident files.
• Provide residents with necessary referrals, including emergencies such ashospitalization, detox, etc. Inform residents about on‑site, agency and community resources that are available to them.
• Participate in case conferences, staff meetings and training sessions and represent the agency at assigned meetings and conferences.
• Input data in Salesforce and Maven data bases
• Attend professional development trainings, supervision meetings, case conferences, and staff meetings.
• Provide monthly statistical reports on time and accurately.
• Work cooperatively with staff at all levels to ensure quality service provision and the development and improvement of team performance
• Other duties as assigned.

Qualifications

• Bachelor’s Degree preferred in Social Work, Psychology, Sociology,Human Services or related field. Minimum associate’s degree or 60 college credits with two to five years experience.
• Qualified candidate must have a strong understanding of the developmental needs of adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength‑based perspective.
• Applicant must have excellent written and verbal communication skills, as well as strong computer skills.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

Skills

Required

Expert

Verbal Communication

Expert

Preferred

Counseling

Intermediate

Detail‑oriented

Intermediate

Responsible

Intermediate

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Required

Associates or better.

Preferred

General Equiv Diploma or better.

High School Diploma or better.

Experience

Required

Two to five years experience

Preferred

A strong understanding of developmental needs of adults

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.