Resident Services Specialist - Sunnyside, Queens

Phipps; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Phipps Houses and Affiliates is seeking a Housing and Social Services Associate to provide one-on-one support to residents in New York, focusing on housing, education, employment, and benefits. The role emphasizes intake, service planning, and community resource connections.

The position requires an Associates in Sociology (or higher) with experience in client engagement and Salesforce data entry, and offers on-site work in New York, NY 10010.

Qualifications

• Minimum Associates in human service, sociology, psychology, or related field or two years or more experience.
• Client engagement with regards to Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.

Responsibilities

• Attend Case Conference Meetings with supervisor to review case files.
• Meet with clients one-on-one to pre-screen, assess, conduct intake, develop service plans and goals.
• Assist residents with rent arrears by applying for one-shot deals or federal emergency funds.
• Prepare recertification packages and supporting documentation.
• Enter all clients into Salesforce database and maintain up-to-date records.
• Participate in Community Planning Board and Local Precinct Council Meetings.
• Coordinate monthly with Property Management to resolve resident concerns.

Skills

Client engagement

Verbal communication

Problem solving

Team collaboration

Education

Associates in Sociology

Bachelors in Sociology

Tools

Salesforce

Data entry

Job description

Full-time

On-site

Locations

New York, NY 10010, USA

Description

Primary Function: Provide one on one support to the residents of Far Rockaway who require guidance and support for matters related to: Housing, Education, Employment, Benefits, Financial, and connecting residents to community resources.

Salary Range: $55,000 to $60,000 - salary is commensurate with education, training, experience, program size and location

Duties and Responsibilities

• Attend Case Conference Meetings with supervisor to review case files.
• Meet with client’s one on one to: pre-screen, assess, conduct intake, service plan, then goals in order to accomplish outcomes required clients.
• Support clients who may need assistance with rent arrears, by applying for one shot deals or other federal emergency funds.
• Assist residents with preparation of recertification packages & supporting documentation.
• Attend Community Resources Division Meetings, All Staff Meetings.
• Complete Universal Intake, and enter all existing and new clients into Salesforce data base system.
• Participate in monthly: Community Planning Board and Local Precinct Council Meetings.
• Meet monthly with Property Management in order to ensure both organizations are working as a team to resolve resident concerns.
• Share updates related to Agency Resource Manual on a monthly basis.
• Conduct surveys of the needs of the families.
• Organizes activities and works directly with residents in group or individual settings.
• Recruits residents for programs; provides individual or group service to families.
• Provides leadership support for residents; guides participants in development, recreation, education, workforce, and other activities.
• Provides direct services’ to children and families through counseling and referrals. Develop service plans.
• Maintains liaison with cooperating local service providers, neighborhood schools, and other community based organizations.
• Performs other duties deemed necessary by Director or Deputy Executive Director of Community & Economic Empowerment.

Qualifications

• Minimum Associates in human service, sociology, psychology, or related field or two years or more experience
• Client engagement with regards to Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Skills

Required

Advanced

Preferred

Intermediate

Problem Solving

Intermediate

Verbal Communication

Intermediate

Behaviors

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

Associates or better in Sociology.

Preferred

Bachelors or better in Sociology.

Experience

Required

Client engagement with regards to Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Equal Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.