Resident Services Specialist for Leasing & Compliance

A.J. Dwoskin & Associates; Herndon (VA); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

AJ Dwoskin & Associates seeks a detail-oriented Resident Services Coordinator to support leasing operations and reporting. You will assist the Property Manager, Business Manager, and Leasing Associates to ensure timely leasing and renewal execution, accurate documentation, and thorough resident communications.

The role involves audits, filing, move-in/document processing, and coordination of market surveys and resident activities while maintaining confidentiality and safety compliance.

Qualifikationen

• High school diploma is required.
• 1–2 years of residential leasing or management experience is preferred.
• 1+ year of sales or customer service experience is preferred.

Aufgaben

• Review all new application files to ensure all processing steps are completed and communicated to the applicant by the leasing consultants.
• Review and pre-approve all new lease and move-in documents and renewal leases prior to the PM’s review and approval; may generate new leases and renewals.
• Report deficient paperwork performance to the Property Manager to ensure associate training or improvement.
• Manage monthly lease expirations and verify residency prior to generating renewals per audit standards.
• Conduct weekly/monthly file audits to ensure compliance.
• Complete administrative and lease-related data entries and maintain resident lease files.
• Print and distribute 5-day, NSF notices, prepaid and small balance letters, delinquency notices, and billing letters.
• Assist Property Manager with weekly/quarterly market surveys.
• Manage resident move-out process, including notices and final dispositions.

Kenntnisse

Customer service

Yardi Voyager

Microsoft Office

Interpersonal skills

Independent work

Technical communication

English proficiency

Office equipment

Organizational skills

Time management

Conflict de-escalation

Driver's license

Safety compliance

Confidentiality

Fair Housing training

Tools

Yardi Voyager

Jobbeschreibung

AJ Dwoskin & Associates seeks a detail-oriented Resident Services Coordinator to support leasing operations and reporting. You will assist the Property Manager, Business Manager, and Leasing Associates to ensure timely leasing and renewal execution, accurate documentation, and thorough resident communications.

The role involves audits, filing, move-in/document processing, and coordination of market surveys and resident activities while maintaining confidentiality and safety compliance.