Resident Services Specialist — Community Concierge

Hunt Military Communities; Biloxi (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Hunt Military Communities is seeking a Resident Services Specialist in Biloxi, MS. You will be the primary contact for residents, coordinating service requests with the property management team and ensuring exceptional customer service.

Responsibilities include inspecting model homes, handling leases, and maintaining community appearance. The role involves driving for company activities and supporting the Community Director/Manager.

Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, or related discipline preferred.

Responsibilities

• Serve as the primary contact for all resident inquiries.
• Coordinate and assist with resident requests with the property management team via work orders in YARDI.
• Provide high level customer service and follow up to ensure issues are resolved.
• Inspect model and vacant homes to ensure readiness for tours.
• Administer move-in lease documents and home inspections.
• Coordinate notices to vacate, pre-inspections, move-outs and final inspections.
• Monitor rental account balances and verify fees in YARDI.
• Maintain community curb appeal and office/amenities appearance.
• Conduct follow-up calls to residents to confirm completed work orders.
• Support Community Director/Manager and Leasing team as needed.
• Participate in monthly resident retention events.

Skills

Customer service

Communication skills

Time management

Professionalism

Education

HS diploma or GED

Bachelor's degree preferred

Tools

YARDI

MS Word

MS Excel

Job description

Hunt Military Communities is seeking a Resident Services Specialist in Biloxi, MS. You will be the primary contact for residents, coordinating service requests with the property management team and ensuring exceptional customer service.

Responsibilities include inspecting model homes, handling leases, and maintaining community appearance. The role involves driving for company activities and supporting the Community Director/Manager.