Case Manager - Far Rockaway, Queens

Phipps; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Phipps in New York is looking for a social worker responsible for conducting intake assessments and developing treatment plans for residents. The role requires maintaining accurate resident files in Salesforce and providing necessary referrals for residents.

Applicants should ideally have a Bachelor’s Degree or at least an Associate’s Degree coupled with relevant experience in mental illness and substance abuse. The position offers a salary between $50,000 and $55,000 annually.

Qualifications

• Preferred Bachelor’s Degree in a related field or required.
• Minimum of 2-5 years’ experience in relevant areas.
• Experience in mental illness and substance abuse preferred.

Responsibilities

• Conduct comprehensive intake assessments for new residents.
• Maintain accurate resident files in Salesforce.
• Monitor residents’ medication and provide necessary referrals.
• Participate in case conferences and staff meetings.

Skills

Communication skills

Understanding of developmental needs of young adults

Sensitivity to ethnic and cultural diversity

Computer skills

Bilingual (Spanish)

Education

Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services

Associate’s Degree with 2-5 years of experience

Job description

Duties and Responsibilities

• Conduct a comprehensive intake assessment for all new residents and review the agency’s policies and procedures with them. Develop a treatment plan for all residents. Monitor clients’ emotional, social, and physical well‑being, as well as their progress.
• Maintain concise and accurate resident files in the Salesforce database.
• Monitor residents’ medication.
• Provide residents with necessary referrals, including emergencies such as hospitalization, detox, etc., and inform them about on‑site, agency and community resources that are available to them.
• Participate in case conferences, staff meetings, and training sessions, and represent the agency at assigned meetings and conferences. Input data in Salesforce daily for all residents. Attend professional development trainings, supervision meetings, conferences, and staff meetings.
• Provide monthly statistical reports in a timely and accurate manner.
• Work cooperatively with staff at all levels to ensure quality service provision and the development and improvement of team performance. Assist residents in planning, prioritizing, and setting long‑term and short‑term goals.
• Maintain and oversee documentation of case files for compliance with regulatory agencies.
• Perform other tasks as deemed necessary by the Program Director, Managing Director of Supportive & Economic Empowerment, and/or Deputy Executive Director of Community & Economic Empowerment.

Qualifications

• Bachelor’s Degree (preferred) or required in Social Work, Psychology, Sociology, Human Services or related field.
• Minimum Associate’s Degree with two to five years’ experience.
• Previous experience in mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated populations.
• Strong understanding of the developmental needs of young adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength‑based perspective.
• Excellent written and verbal communication skills, as well as strong computer skills.
• Bi‑lingual (Spanish) an advantage.

Schedule

Monday‑Friday 9am-5pm

Location

Far Rockaway, NY

Compensation

$50,000–$55,000 annually

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.