Case Manager - Far Rockaway, Queens

Phipps; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Phipps Houses is seeking a resident services coordinator in Far Rockaway, NY. The role involves conducting comprehensive intake assessments, developing treatment plans, and monitoring residents’ well-being and progress.

You will maintain and secure resident files in Salesforce, provide referrals to on-site and community resources, and participate in case conferences. Strong communication and computer skills are essential, with a Monday–Friday 9am–5pm schedule and on-site work.

Qualifications

• Bachelor’s degree preferred in Social Work, Psychology, Sociology, or Human Services or related field.
• Minimum Associate Degree with two to five years’ experience.
• Experience with mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated.
• Strong written and verbal communication; good computer skills.

Responsibilities

• Conduct intake assessments and develop treatment plans for new residents.
• Maintain concise resident files in Salesforce database.
• Provide referrals including emergencies and inform residents about resources.
• Participate in case conferences, staff meetings, and input data in Salesforce daily.
• Provide monthly statistical reports on time and accuracy.
• Collaborate with staff to improve service quality and support residents’ goals.
• Assist residents in planning, prioritizing, and achieving long- and short-term goals.
• Maintain and oversee documentation of case files for regulatory compliance.
• Perform other tasks as needed by leadership.

Skills

Written communication

Verbal communication

Computer skills

Education

Associates degree in Social Work

Bachelor’s degree in Social Work / related field

Some college in Social Work

Tools

Salesforce

Job description

Description

Duties and Responsibilities:

• Conduct a comprehensive intake assessment for all new residents and review the agency’s policies and procedures with them. Develop treatment plan for all residents. Monitor clients’ emotional, social and physical well-being, as well as their progress
• Maintain concise and accurate resident files in Salesforce database.
• Provide residents with necessary referrals, including emergencies such as hospitalization, detox, etc. Inform residents about on-site, agency and community resources that are available to them.
• Participate in case conferences, staff meetings and training sessions and represent the agency at assigned meetings and conferences. Input data in Salesforce database daily for all the residents. Attend professional development trainings, supervision meetings, conferences, and staff meetings.
• Provide monthly statistical reports on time and accurately.
• Work cooperatively with staff at all levels to ensure quality service provision and the development and improvement of team performance. Assist residents in the planning, prioritizing and long-term goals and short-term goals.
• Maintain and oversee documentation of case files for compliance with regulatory agency.
• Perform other tasks as deemed necessary by the Program Director, Managing Director of Supportive & Economic Empowerment and/or Deputy Executive Director of Community & Economic Empowerment.

Qualifications:

• Bachelor’s Degree Preferred required in Social Work, Psychology, Sociology, or Human Services or related field.
• Minimum Associates Degree with two to five years’ experience.
• Previous experience in the following areas: mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated.
• Qualified candidates must have a strong understating of the developmental needs of young adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength-based perspective.
• Applicant must have excellent written and verbal communication skills, as well as strong computer skills.

Schedule: Monday-Friday 9am-5pm

Location: Far Rockaway, NY

Compensation: $50,000-$55,000k annually

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

Education

Required

Associates or better in Social Work.

Some college or better in Social Work.

Preferred

Bachelors or better in Human Services.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.