Resident Services & Resources Coordinator

Gates Hudson; Washington (District of Columbia); On-site; USD 37,000 - 41,000; Full time

Job summary

Gates Hudson is seeking a Resident Relations Coordinator to support residents through our resident resource program. You will serve as a primary contact for residents, community partners, and internal teams, providing information, coordination, and administrative support for community assistance programs and resident services.

The ideal candidate has empathy, is organized, and experienced in resident-facing or administrative roles within property management or community services.

Qualifications

• High school diploma or equivalent.
• One to two years of experience in property management, community outreach, or a related administrative role.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.
• Working knowledge of Fair Housing regulations.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Valid driver's license.

Responsibilities

• Address resident concerns and assess resident needs.
• Provide information and referrals to community assistance, clinical, and social service programs.
• Assist in developing and tracking individualized support plans.
• Provide case management support for ongoing resident issues.
• Handle incoming calls from residents, owners, vendors, and community advocates.
• Participate in resident meetings and group sessions to share information and gather feedback.
• Maintain records of resident interactions and program usage.
• Prepare meeting materials and agendas.
• Support continuous improvement of resident resource programs.
• Work flexible hours, including evenings or weekends, as required.

Skills

Customer service

Communication

Organization

Time management

Fair Housing knowledge

Microsoft Outlook

Microsoft Word

Microsoft Excel

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Gates Hudson is seeking a Resident Relations Coordinator to support residents through our resident resource program. You will serve as a primary contact for residents, community partners, and internal teams, providing information, coordination, and administrative support for community assistance programs and resident services.

The ideal candidate has empathy, is organized, and experienced in resident-facing or administrative roles within property management or community services.