Resident Services & Compliance Coordinator

Gateway Management Company; Alexander City (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Gateway Management Company is seeking a Resident Service Coordinator to assist the Property Manager in day-to-day operations and ensure LIHTC compliance for the community. You will support compliance, financial and occupancy goals while delivering professional service.

You will coordinate resident services, greet residents, manage communications, and maintain accurate records in the property management system.

Qualifications

• High school education or equivalent.
• Minimum of prior experience as an Assistant Property Manager or one year experience in a customer service related to property management.
• Ability to communicate effectively in English.
• Strong organizational skills and attention to detail.
• Basic computer skills to include knowledge of Microsoft Suite programs.
• Must have the ability to manage time effectively to accomplish job tasks within deadlines set by corporate office, residents and asset managers.

Responsibilities

• Greets prospective residents, determines needs and preferences and professionally presents the community and specific apartments while providing features and benefits.
• Provides excellent customer service and administrative support.
• Distributes posting or communications to residents as directed.
• Maintains accurate records in property management software and resident files.
• Coordinates and executes the resident services program, to meet minimum tax credit compliance requirements.
• Maintains a Resident Services Compliance Binder documenting each month’s calendar and scheduled events/service offerings.
• May assist the property manager in completing all lease applications, assist with application verification and notify prospective residents of results.
• Maintains thorough knowledge of our apartment communities and local market comparable properties.
• Assists with inspections of units prior to move-in to ensure that they are ready and help property manager with quarterly inspections.
• Meets company policies and goals for compliance with Resident Services.
• Works with integrity and ethically while upholding organizational values.

Skills

Communication skills

Organizational skills

Attention to detail

Microsoft Office

English proficiency

Time management

Education

High school education

Job description

Gateway Management Company is seeking a Resident Service Coordinator to assist the Property Manager in day-to-day operations and ensure LIHTC compliance for the community. You will support compliance, financial and occupancy goals while delivering professional service.

You will coordinate resident services, greet residents, manage communications, and maintain accurate records in the property management system.