Resident Resources & Community Support Coordinator

Gates Hudson; Arlington (VA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Gates Hudson in Arlington, VA seeks a professional, empathetic resident resource administrator with a property management administrative background. This role delivers superior customer service and maintains knowledge of Arlington County community assistance programs to administer the resident resource program.

You will handle resident concerns, support meetings, maintain data in Word/Excel/PowerPoint, and coordinate surveys to drive service improvements while handling confidential information.

Qualifications

• High school diploma; additional qualifications as an Administrative or Resident coordinator are a plus.
• Proven experience in customer service or community outreach roles.
• 1–2 years’ experience in the property management industry or related office position.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Compassionate and empathetic demeanor with a dedication to helping others.
• Knowledge of community resources and social service programs is a plus.
• Excellent time management skills and the ability to prioritize work.
• Ability to work independently and as part of a team.
• Driver’s license is required.

Responsibilities

• Address resident concerns; collecting and maintaining data; disseminating information regarding community programs.
• Handle calls from owners, vendors, residents, and community advocates.
• Maintain a record of current program documents, processes and procedures on various software.
• Provide administrative support for meetings, including preparing agendas and taking notes.
• Maintain data entry in Word, Excel, PowerPoint, databases, and online resources.
• Conduct assessments of resident needs and assist in developing individualized support plans.
• Participate in regular group meetings with Residents to provide information and obtain feedback.
• Assist in coordinating periodic resident surveys, compiling results, and recommending enhancements based on results.
• Provide case management services as needed and requested for ongoing open issues.
• Maintain accurate records of resident interactions and resource utilization.
• Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately.
• Perform other resident resource administrative duties as assigned.

Skills

Customer service

Communication

Organizational skills

Data entry

Interpersonal skills

Problem-solving

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Gates Hudson in Arlington, VA seeks a professional, empathetic resident resource administrator with a property management administrative background. This role delivers superior customer service and maintains knowledge of Arlington County community assistance programs to administer the resident resource program.

You will handle resident concerns, support meetings, maintain data in Word/Excel/PowerPoint, and coordinate surveys to drive service improvements while handling confidential information.