Resident Resources Admin

Gates Hudson; Arlington (VA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Gates Hudson in Arlington, VA seeks a professional, empathetic resident resource administrator with a property management administrative background. This role delivers superior customer service and maintains knowledge of Arlington County community assistance programs to administer the resident resource program.

You will handle resident concerns, support meetings, maintain data in Word/Excel/PowerPoint, and coordinate surveys to drive service improvements while handling confidential information.

Qualifications

• High school diploma; additional qualifications as an Administrative or Resident coordinator are a plus.
• Proven experience in customer service or community outreach roles.
• 1–2 years’ experience in the property management industry or related office position.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Compassionate and empathetic demeanor with a dedication to helping others.
• Knowledge of community resources and social service programs is a plus.
• Excellent time management skills and the ability to prioritize work.
• Ability to work independently and as part of a team.
• Driver’s license is required.

Responsibilities

• Address resident concerns; collecting and maintaining data; disseminating information regarding community programs.
• Handle calls from owners, vendors, residents, and community advocates.
• Maintain a record of current program documents, processes and procedures on various software.
• Provide administrative support for meetings, including preparing agendas and taking notes.
• Maintain data entry in Word, Excel, PowerPoint, databases, and online resources.
• Conduct assessments of resident needs and assist in developing individualized support plans.
• Participate in regular group meetings with Residents to provide information and obtain feedback.
• Assist in coordinating periodic resident surveys, compiling results, and recommending enhancements based on results.
• Provide case management services as needed and requested for ongoing open issues.
• Maintain accurate records of resident interactions and resource utilization.
• Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately.
• Perform other resident resource administrative duties as assigned.

Skills

Customer service

Communication

Organizational skills

Data entry

Interpersonal skills

Problem-solving

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Overview

The Gates Hudson team is seeking a professional, empathetic, outgoing, resident resource administrator with property management administration background. This position provides superior customer service, possesses detailed knowledge of Arlington County community assistance programs and application procedures, and performs essential functions as they relate to the administration of the resident resource program.

Responsibilities

• Address resident concerns; collecting and maintaining data; disseminating information regarding Various Community programs related to clinical, social, and related services.


• Handle calls from owners, vendors, residents, and community advocates.


• Ability to keep work organized and to complete assignments in a timely manner; the ability to meet deadlines.


• Maintain a record of current program documents, processes and procedures on various software.


• Competence and experience working through difficult or urgent situations calmly and effectively; proven problem-resolution skills.


• Provide administrative support for meetings, including preparing agendas and taking notes.


• Handle sensitive information in a confidential manner.


• Maintain data entry in Word, Excel, PowerPoint, computerized databases, and online resources, general office duties. (Scanning, copying, printing, presentation hardware)


• Excellent communication skills, attention to detail, and strong commitment to customer service.


• Conduct assessments of resident needs and assist in developing individualized support plans.


• Participate/attend regular group meetings with Residents, to provide information and to obtain feedback.


• Assist in coordinating periodic resident surveys, compiling and presenting results, and recommending and implementing enhancements based on results to community.


• Provide case management services as needed and requested for ongoing open issues.


• Maintain accurate records of resident interactions and resource utilization.


• Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily.


• Perform other resident resource administrative duties as assigned.

Qualifications

• High School Diploma: additional qualifications as an Administrative or Resident coordinator are a plus.


• Proven experience in customer service or community outreach roles.


• Ability to work effectively both independently and as part of a team.


• Must have 1-2 years’ experience in the property management industry or related office position.


• Strong organizational skills with the ability to manage multiple tasks efficiently.


• Compassionate and empathic demeanor with a dedication to helping others.


• Knowledge of community resources and social service programs is a plus.


• Excellent time management skills and the ability to prioritize work.


• Ability to work independently and as a productive member of a team.


• Ability to work flexible house, including evenings and weekends as needed.


• A driver’s license is required.


• General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses.


• Knowledge of fair housing regulations


• Proficiency in using property management software and Microsoft office (specifically outlook), Word and Excel.