Resident Services & Property Operations Manager

Volunteers of America Colorado; Denver (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision

Job summary

Volunteers of America Colorado is seeking a detail-oriented housing administrator to manage applications, certifications, and leases for residents across Denver. You will handle income verification, rent collections, and file maintenance, ensuring compliance with program rules.

The role supports the Community Administrator and collaborates with service coordinators to improve resident quality of life. The position requires knowledge of Fair Housing laws and LIHTC programs, strong communication,

Qualifications

• Knowledge of Fair Housing Laws and state landlord rights and obligations.
• Knowledge of the HUD 202, Section 8 and Low-Income Housing Tax Credit programs.
• Ability to communicate well.
• Good phone etiquette.
• Basic knowledge.
• Detail oriented.

Responsibilities

• Process applications, certifications, re-certifications and interim certifications by interviewing applicants and collecting verifications.
• Execute applicant lease documents in accordance with VOA policy.
• Collect and post resident rents and utilities and review ledgers.
• Maintain applicant waitlist and resident files per program regulations and prepare annual audit documents.
• Enter coded invoices into property management software.
• Monitor the property and resolve minor issues; escalate major ones.
• Collaborate with Service Coordinators to enhance resident quality of life.
• Complete required COS, LIHTC, and Fair Housing training within 1 year.
• Maintain predictable attendance and perform other duties as assigned.

Skills

Fair Housing Laws

HUD 202 & Section 8

Communication skills

Phone etiquette

Basic knowledge

Detail oriented

Education

HS diploma or equivalent

Basic data entry

Effective communication with residents and staff

Basic math aptitude

Tools

Computer operations

Job description

Volunteers of America Colorado is seeking a detail-oriented housing administrator to manage applications, certifications, and leases for residents across Denver. You will handle income verification, rent collections, and file maintenance, ensuring compliance with program rules.

The role supports the Community Administrator and collaborates with service coordinators to improve resident quality of life. The position requires knowledge of Fair Housing laws and LIHTC programs, strong communication,