Resident Services & Property Operations Coordinator

Baronres; New York, Northern (NY, KY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA

Commuter benefits

Short-term disability

401(K)

Job summary

Realty Operations Group seeks a Resident Services Coordinator to join the Property Operations Team. You will report to the Property Manager and assist in delivering top-tier service to residents, while supporting budgeting, procurement, and reporting tasks within a multi-disciplinary team.

The role emphasizes strong communication, ability to learn Yardi, and a commitment to confidentiality in a fast-paced real estate environment.

Qualifications

• Bachelor’s Degree is required.
• Strong computer skills with MS Office (Word, Excel, Outlook).
• Ability to learn new software such as Yardi.
• Excellent verbal and written communication with customer focus.
• Ability to multitask in a fast-paced environment.
• Must maintain confidentiality at all times.

Responsibilities

• Deliver best-in-class customer service through quick and effective response to resident inquiries and repair requests, escalating more serious resident concerns promptly.
• Manage resident communications via emails, phone calls and notices.
• Gather and review resident feedback to improve services and satisfaction.
• Ensure accurate and up-to-date information on all platforms.
• Support budget tracking and expense management for the property team.
• Coordinate procurement of supplies, services and equipment.
• Assist in preparation and analysis of weekly and monthly financial reports for Senior Management.
• Learn the Property Management field through a cross-functional operations team.
• Perform other related duties as assigned.

Skills

Verbal & written communication

Multitasking

Confidentiality

Education

Bachelor's Degree

Tools

MS Office (Word, Excel, Outlook)

Yardi

Job description

Realty Operations Group seeks a Resident Services Coordinator to join the Property Operations Team. You will report to the Property Manager and assist in delivering top-tier service to residents, while supporting budgeting, procurement, and reporting tasks within a multi-disciplinary team.

The role emphasizes strong communication, ability to learn Yardi, and a commitment to confidentiality in a fast-paced real estate environment.