Resident Experience & Leasing Specialist

Lifestyle Communities; North Carolina; On-site; USD 21,000 - 30,000; Full time

Job summary

Lifestyle Property Management is seeking a Resident Services Coordinator to support leasing leadership and elevate resident experiences at an assigned community. You will guide prospects through the application and lease journey, coordinate move-ins, and help manage renewals while collaborating with the leasing team to sustain property standards.

You will engage residents with professional service, assist with move-in readiness, and contribute to a welcoming, organized community environment.

Qualifications

• High School Diploma.
• Experience in hospitality, sales, customer service, or leasing operations preferred.
• Strong attention to detail and accuracy.
• Ability to learn applicable software and backend administrative management.
• Ability to multitask and meet deadlines.
• Excellent customer service, teamwork, interpersonal, communication, and problem-solving skills.
• Ability to learn fair housing regulations.
• Ability to work weekends and holidays as needed.
• Valid driver's license.

Responsibilities

• Provides potential residents with information about the community and model home choices and the resident living experience.
• Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale.
• Takes prospective residents through the application and lease process, through move in.
• Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
• Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.
• Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.
• Greet residents and guests in a professional and courteous manner and expedite all requests as required.
• Answer and direct all incoming calls
• Regular patrol of the grounds, halls, vacant units, and parking garage.
• Daily inspection of all amenity common areas.
• Verify service work orders; issue appropriate keys/personal escorts for access.
• Assist execution of all new Move In’s, resident/tenant services, and direct all activities as the central point of contact.
• Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
• Participate with and help coordinate potential resident events.
• When necessary, help with the training of co-workers.
• Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.

Skills

Customer service

Teamwork

Interpersonal skills

Communication

Problem solving

Education

High School Diploma

Job description

Lifestyle Property Management is seeking a Resident Services Coordinator to support leasing leadership and elevate resident experiences at an assigned community. You will guide prospects through the application and lease journey, coordinate move-ins, and help manage renewals while collaborating with the leasing team to sustain property standards.

You will engage residents with professional service, assist with move-in readiness, and contribute to a welcoming, organized community environment.