Resident Services Coordinator

Realty Operations Group; New York (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA

Commuter benefits program

Short-term disability

401(K)

Job summary

Realty Operations Group in New York seeks a Resident Services Coordinator to join the Property Operations Team. You will deliver top-tier resident service, manage communications, and support budgeting and reporting to senior management, while collaborating with a cross-functional team including Leasing, Legal, Compliance, and Construction.

Requirements include a bachelor’s degree, strong MS Office skills, ability to learn Yardi, excellent written and verbal communication, multitasking in a

Qualifications

• A bachelor’s degree is required.
• Strong computer skills with MS Office (Word, Excel, Outlook).
• Ability to learn Yardi and other real estate software.
• Excellent verbal and written communication with strong customer service.
• Ability to multitask in a fast-paced environment.
• Maintain confidentiality at all times.

Responsibilities

• Provide best-in-class customer service to residents and respond to inquiries and repair requests.
• Manage resident communications via email, phone, and notices.
• Gather and review resident feedback to improve services and satisfaction.
• Keep information up-to-date across platforms.
• Support budgeting and expense tracking for the property team.
• Coordinate procurement of supplies, services, and equipment.
• Assist in weekly/monthly financial reporting for Senior Management.
• Collaborate with Operations, Leasing, Legal, Compliance, Construction, and Commercial Property Management teams.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

MS Office Suite

Yardi

Job description

Working for Realty Operations Group means being part of a team dedicated to delivering a best-in-class apartment living experience. We maintain a superior group of professionals united by a common commitment to the highest level of integrity and business ethics in all of our dealings. At Realty Operations Group, we are committed to innovation and creative problem-solving. We provide our team members with constant training, development opportunities, and career advancement in a fast-paced environment. We are looking for the right candidate to join our Property Operations Team as a Resident Services Coordinator. The Resident Services Coordinator will report directly to the Property Manager or Senior Property Manager of the portfolio and provides an excellent opportunity to gain hands‑on experience in property management.

• Deliver best-in‑class customer service through quick and effective response to residents' inquiries and repair requests, escalating more serious resident concerns promptly.
• Manage resident communications, including emails, phone calls and notices.
• Gather and review resident feedback to improve services and enhance resident satisfaction.
• Ensure accurate and up-to-date information is available on all platforms.
• Support the property management team with budget tracking and expense management.
• Coordinate purchase of business-critical supplies, services and equipment.
• Assist in preparation and analysis of weekly and monthly financial reports for Senior Management.
• Learn the Property Management profession through participation on a team which consists of Operations, Leasing, Legal, Compliance, Construction, and Commercial Property Management Professionals.
• Perform other related duties as assigned.

Requirements

• A bachelor’s degree is required
• Strong computer skills, MS Office applications, including Word, Excel and Outlook
• Ability to learn new technical applications such as Yardi (real estate financial and operational software)
• Must have strong verbal and written communication skills with excellent customer service orientation
• Ability to multitask in a fast-paced environment
• Must be able to maintain confidentiality at all times.

Competitive salary and benefits

• medical
• dental
• vision life insurance
• HSA/FSA
• commuter benefits program
• short-term disability
• 401(K)

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. E/O/E