Resident Services & Operations Coordinator

Realty Operations Group; New York (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA

Commuter benefits program

Short-term disability

401(K)

Job summary

Realty Operations Group in New York seeks a Resident Services Coordinator to join the Property Operations Team. You will deliver top-tier resident service, manage communications, and support budgeting and reporting to senior management, while collaborating with a cross-functional team including Leasing, Legal, Compliance, and Construction.

Requirements include a bachelor’s degree, strong MS Office skills, ability to learn Yardi, excellent written and verbal communication, multitasking in a

Qualifications

• A bachelor’s degree is required.
• Strong computer skills with MS Office (Word, Excel, Outlook).
• Ability to learn Yardi and other real estate software.
• Excellent verbal and written communication with strong customer service.
• Ability to multitask in a fast-paced environment.
• Maintain confidentiality at all times.

Responsibilities

• Provide best-in-class customer service to residents and respond to inquiries and repair requests.
• Manage resident communications via email, phone, and notices.
• Gather and review resident feedback to improve services and satisfaction.
• Keep information up-to-date across platforms.
• Support budgeting and expense tracking for the property team.
• Coordinate procurement of supplies, services, and equipment.
• Assist in weekly/monthly financial reporting for Senior Management.
• Collaborate with Operations, Leasing, Legal, Compliance, Construction, and Commercial Property Management teams.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

MS Office Suite

Yardi

Job description

Realty Operations Group in New York seeks a Resident Services Coordinator to join the Property Operations Team. You will deliver top-tier resident service, manage communications, and support budgeting and reporting to senior management, while collaborating with a cross-functional team including Leasing, Legal, Compliance, and Construction.

Requirements include a bachelor’s degree, strong MS Office skills, ability to learn Yardi, excellent written and verbal communication, multitasking in a