Resident Services & Programs Coordinator II

Midpenhousing; Jurupa Valley (CA); On-site; USD 43,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life & Disability Insurance

403(b) Retirement

Education Reimbursement

Parental Leave

FSA Benefits

EAP Program

Paid Time Off

Company Holidays

Wellness Days

Pet Insurance

Job summary

MidPen Housing Corp. is seeking a Services Coordinator II to deliver educational, health and wellness, and asset-building programs for residents across our properties.

You will coordinate After School, Summer, Academic Support, ESL, Health and Education Workshops, and more, while building trust with residents and partners. The role emphasizes outreach, data tracking, and strong customer service to ensure residents access relevant programs and achieve positive outcomes.

Qualifications

• Bachelor's degree in Education, Social Work, Sociology, Gerontology, or related field.
• Minimum of one year experience in community development, social services, or related field.
• Experience collaborating with local service providers.

Responsibilities

• Delivers onsite programs and ensures implementation to meet internal standards and regulatory expectations.
• Conducts door-to-door, phone, and email outreach to inform residents about services.
• Familiar with partnership goals; actively engages and promotes property-level partners.
• Provides individualized support and enrollment assistance for programs.
• Maintains accurate property-level records and data.

Skills

Customer Service

Relationship Building

Conflict Resolution

Judgment & Troubleshooting

Organization

Written & Verbal Communication

Translation Tools

Education

BA/BS in Education, Social Work, Sociology, Gerontology, or related field

1 year experience in community development or related field

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

MidPen Housing Corp. is seeking a Services Coordinator II to deliver educational, health and wellness, and asset-building programs for residents across our properties.

You will coordinate After School, Summer, Academic Support, ESL, Health and Education Workshops, and more, while building trust with residents and partners. The role emphasizes outreach, data tracking, and strong customer service to ensure residents access relevant programs and achieve positive outcomes.