Resident Services & Community Programs Coordinator

Socket.dev; San Francisco (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental, Vision, Life & Disability

EAP Program

Paid Time Off

Company Holidays

Wellness Days

Job summary

MidPen Housing Corp. in California is seeking a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents, including after-school and ESL support, health workshops, and rental assistance.

The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections. The role requires strong customer service, community-building, and bilingual communication as needed, with

Qualifications

• Demonstrated customer service orientation and strong relationship-building skills.
• Solid judgment, discretion, and problem-solving when working with families and students.
• Desire to work with high-need populations.
• Strong attention to detail and organizational skills; able to work independently.
• Excellent reading, writing and verbal communication; able to navigate multiple language needs with translation tools when needed.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Attend team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

Skills

Customer service

Community-building

Problem solving

Attention to detail

Organization

Communication skills

Language support

Tech proficiency

Education

High School Diploma or GED

Progress towards 2/4-year degree preferred

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office

Job description

MidPen Housing Corp. in California is seeking a Services Coordinator I to facilitate educational, wellness, and asset-building programs for residents, including after-school and ESL support, health workshops, and rental assistance.

The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections. The role requires strong customer service, community-building, and bilingual communication as needed, with