Resident Experience & Community Liaison

West Shore; Richmond (VA); On-site; USD 48,000 - 72,000; Full time

Job summary

West Shore in Richmond, VA is seeking a Resident Services Manager to provide exceptional service to residents, prospective residents, guests and vendors. You will work closely with the property team to foster a welcoming community and address resident needs promptly.

The role involves coordinating monthly resident events, maintaining records of issues, and supporting lease administrations under the supervision of the Property Manager. Strong communication and organizational skills are essential.

Qualifications

• Experience in property management preferred.
• Strong interpersonal and communication skills.
• Flexible with evenings and weekends as needed.

Responsibilities

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors.
• Acquire broad knowledge of the community and surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under supervision of the Property Manager.
• Coordinate all resident events (minimum one per month).
• Manage social media and oversee newsletter distribution.

Job description

West Shore in Richmond, VA is seeking a Resident Services Manager to provide exceptional service to residents, prospective residents, guests and vendors. You will work closely with the property team to foster a welcoming community and address resident needs promptly.

The role involves coordinating monthly resident events, maintaining records of issues, and supporting lease administrations under the supervision of the Property Manager. Strong communication and organizational skills are essential.