Resident Experience Manager

UDR, Inc.; Herndon (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

UDR, Inc. is seeking a Resident Services Manager for Courts at Dulles in Herndon, VA. You will lead a dedicated community team, focus on resident relations, and manage customer service, events, leasing, and daily operations to maximize occupancy and satisfaction.

This role collaborates with the Community Director and supports financial and vendor management tasks. The position emphasizes leadership, communication, and adherence to policies, with responsibilities across operations, events, and

Qualifications

• Experience in customer service management within multi-unit properties.
• Ability to lead a community team and drive occupancy.
• Strong knowledge of financial processes and vendor management.

Responsibilities

• Oversee daily resident services operations to ensure community performance and satisfaction.
• Lead and develop the community team; conduct team huddles and training.
• Manage lease administration, move-in processes, and renewal conversations with residents.
• Coordinate with business manager on financial duties and P-card reconciliations.
• Ensure compliance with policies, risk management, and incident reporting.

Skills

Customer service

Team leadership

Budgeting

Vendor management

Staff development

Education

Bachelor's degree in Business, Hospitality, or related field

Tools

Sugar CRM

Excel

Job description

UDR, Inc. is seeking a Resident Services Manager for Courts at Dulles in Herndon, VA. You will lead a dedicated community team, focus on resident relations, and manage customer service, events, leasing, and daily operations to maximize occupancy and satisfaction.

This role collaborates with the Community Director and supports financial and vendor management tasks. The position emphasizes leadership, communication, and adherence to policies, with responsibilities across operations, events, and