Resident Services & Office Coordinator

Associa; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Associa's SBB Management is seeking a highly motivated office assistant to support the on-site Community Association Manager. The role blends office administration with resident interactions, handling correspondence and access-key management to keep the community running smoothly.

You will respond to inquiries within 24 hours, assist with board packets, post communications, and maintain digital owner files while ordering supplies and keeping the office organized.

Qualifications

• Deliver 5-star customer service to the Board and residents.
• Advise and direct the Board to enable decisions.
• Build rapport with clients.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.

Responsibilities

• First point of contact for homeowners and residents, maintaining a warm and welcoming demeanor, and facilitating their requests.
• Becoming familiar with the Association’s governing documents as they relate to the role.
• Responding to phone calls, voicemails, and emails – usually within 24 hours, escalating to the appropriate party, and following up when delegated.
• Assisting the manager and Community Standards Coordinator on official correspondence (violation notices, mass e-mails, architectural modification applications).
• Conduct inspections twice weekly to assess owner compliance with governing documents.
• Issuance and programming of resident amenity access keys.
• Assist CAM in preparation of Board or Owner meeting packets.
• Assist Manager in posting in Vantaca and mass-e-mail correspondence for official communication to community.
• Preparation, editing, and distribution of new resident Welcome Packet.
• Receiving, filing, and tracking of required documentation to digital owner files.
• Ordering and receiving of office supplies.

Skills

Customer service

Written and verbal communication

Relationship building

Analytical thinking

Communication

Job description

Associa's SBB Management is seeking a highly motivated office assistant to support the on-site Community Association Manager. The role blends office administration with resident interactions, handling correspondence and access-key management to keep the community running smoothly.

You will respond to inquiries within 24 hours, assist with board packets, post communications, and maintain digital owner files while ordering supplies and keeping the office organized.