Admin Asst

Associa; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Associa's SBB Management is seeking a highly motivated office assistant to support the on-site Community Association Manager. The role blends office administration with resident interactions, handling correspondence and access-key management to keep the community running smoothly.

You will respond to inquiries within 24 hours, assist with board packets, post communications, and maintain digital owner files while ordering supplies and keeping the office organized.

Qualifications

• Deliver 5-star customer service to the Board and residents.
• Advise and direct the Board to enable decisions.
• Build rapport with clients.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.

Responsibilities

• First point of contact for homeowners and residents, maintaining a warm and welcoming demeanor, and facilitating their requests.
• Becoming familiar with the Association’s governing documents as they relate to the role.
• Responding to phone calls, voicemails, and emails – usually within 24 hours, escalating to the appropriate party, and following up when delegated.
• Assisting the manager and Community Standards Coordinator on official correspondence (violation notices, mass e-mails, architectural modification applications).
• Conduct inspections twice weekly to assess owner compliance with governing documents.
• Issuance and programming of resident amenity access keys.
• Assist CAM in preparation of Board or Owner meeting packets.
• Assist Manager in posting in Vantaca and mass-e-mail correspondence for official communication to community.
• Preparation, editing, and distribution of new resident Welcome Packet.
• Receiving, filing, and tracking of required documentation to digital owner files.
• Ordering and receiving of office supplies.

Skills

Customer service

Written and verbal communication

Relationship building

Analytical thinking

Communication

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

SBB Management is looking for a highly-motivated and detail-oriented office assistant. In this role, your primary responsibilities are to assist the on-site Community Association Manager with various tasks, including but not limited to: office management, resident interactions, issuance and management of amenity access keys, community correspondence – whether by phone or email, and other tasks as assigned by the manager. This position is primarily an office role, and requires a well-spoken, customer-service oriented multi-tasker who functions at a quick but accurate pace.

Job Duties and Responsibilities

• First point of contact for homeowners and residents, whether new or established to the office, maintaining a warm and welcoming demeanor, and facilitating their requests for information, amenity access, or transferring to the appropriate party;
• Becoming familiar with the Association’s governing documents as they relate to the role;
• Responding to phone calls, voicemails, and emails – usually within 24 hours, escalating to the appropriate party, and following up when delegated to another (e.g. maintenance work order);
• Assisting the manager and Community Standards Coordinator on issuance, distribution, and follow-up on official correspondence (i.e. violation notices, mass e-mails, architectural modification applications)
• Conduct inspections twice weekly to assess owner compliance with governing documents
• Issuance and programming of resident amenity access keys;
• Assist CAM in preparation of Board or Owner meeting packets;
• Assist Manager in posting in Vantaca and mass e-mail correspondence for official communication to community;
• Preparation, editing, and distribution of new resident Welcome Packet;
• Receiving, filing, and tracking of required documentation to digital owner files;
• Ordering and receiving of office supplies;

Requirements

Education / Knowledge / Skills / Abilities

• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Ability to build rapport with clients
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.