Resident Services Navigator

Michigan Chapter of N.A.H.R.O.; Michigan; On-site; USD 44,000 - 60,000; Full time

Job summary

Under the direction of the Executive Director, the incumbent identifies residents/participants within the Inkster Housing Commission Public Housing Program and Housing Choice Voucher Program in need of supportive and community services.

The Resident Services Specialist coordinates, provides access to and monitors delivery of services, targeting eligible individuals for participation in family self-sufficiency programs and information/referral assistance.

Qualifications

• Associate degree in human services, social work, or related field.
• Minimum of three (3) years of experience in public housing or social services case management.
• Must be able to work independently.
• Must demonstrate sound reasoning and critical thinking by making decisions in line with IHC expectations.
• Confidentiality of PII/SPII and HIPAA where applicable.
• Valid driver’s license in good standing.

Responsibilities

• Identify residents/participants in need of supportive and community services within Inkster Housing Commission programs.
• Coordinate, access, monitor and deliver services and information for family self-sufficiency programs.
• Provide information and referral assistance to families, elderly and disabled residents, and maintain relationships with local community organizations.
• Ensure programs comply with federal, state, and local housing laws and regulations.

Skills

Independent work

Critical thinking

Attention to detail

Confidentiality handling (PII/SPII/HIP

Driver's license

Education

Associate degree in human services, social work, or related field

Tools

Procurement and Contract Management Certification

Job description

Under the direction of the Executive Director, the incumbent identifies residents/participants within the Inkster Housing Commission Public Housing Program and Housing Choice Voucher Program in need of supportive and community services.

The Resident Services Specialist coordinates, provides access to and monitors delivery of services, targeting eligible individuals for participation in family self-sufficiency programs and information/referral assistance.