Resident Services Specialist

Michigan Chapter of N.A.H.R.O.; Michigan; On-site; USD 44,000 - 60,000; Full time

Job summary

Under the direction of the Executive Director, the incumbent identifies residents/participants within the Inkster Housing Commission Public Housing Program and Housing Choice Voucher Program in need of supportive and community services.

The Resident Services Specialist coordinates, provides access to and monitors delivery of services, targeting eligible individuals for participation in family self-sufficiency programs and information/referral assistance.

Qualifications

• Associate degree in human services, social work, or related field.
• Minimum of three (3) years of experience in public housing or social services case management.
• Must be able to work independently.
• Must demonstrate sound reasoning and critical thinking by making decisions in line with IHC expectations.
• Confidentiality of PII/SPII and HIPAA where applicable.
• Valid driver’s license in good standing.

Responsibilities

• Identify residents/participants in need of supportive and community services within Inkster Housing Commission programs.
• Coordinate, access, monitor and deliver services and information for family self-sufficiency programs.
• Provide information and referral assistance to families, elderly and disabled residents, and maintain relationships with local community organizations.
• Ensure programs comply with federal, state, and local housing laws and regulations.

Skills

Independent work

Critical thinking

Attention to detail

Confidentiality handling (PII/SPII/HIP

Driver's license

Education

Associate degree in human services, social work, or related field

Tools

Procurement and Contract Management Certification

Job description

Under the direction of the Executive Director, the incumbent of this position is responsible for identifying residents/participants within the Inkster Housing Commission Public Housing Program as well as our Housing Choice Voucher Program in need of supportive and community services. TheResident Services Specialist coordinates, provides access to and monitors the appropriate delivery of such service, targeting eligible individuals for participation in family self-sufficiency programs providing information and referral assistance to families, elderly, and disabled residents; maintaining good working relationships with local community and social service organizations; assists residents with becoming self-sufficient and economically independent by determining the community’s needs and providing useful resources and services. Facilitates services through our HUD EnVision Center.

• Associate degree human services, social work, or related field and a minimum of three (3) years of experience in public housing orsocial services case management. An equivalent combination of education and experience may be considered.
• Must be able to work independently
• Must demonstrate sound reasoning and critical thinking by making decisions in line with established IHC expectations.
• Performs work in a reliable manner that is both accurate and timely.
• Procurement and Contract Management Certification is a plus.
• Must obtain and maintain Family Self-Sufficiency certification with twelve (12) months of employment
• Extensive knowledge of federal, state, and local laws, rules, and regulations pertaining to low income housing including knowledge of Housing Authority programs.
• Must be able to safeguard and maintain confidentiality as it relates to Personal Identifiable Information (PII) and Sensitive Personal Identifiable Information (SPII) and as applicable, HIPPA.
• Valid driver’s license in good standing; Eligible for coverage under the Inkster Housing Commission fleet auto insurance.

Knowledge, Skills and Abilities

Refer to job description for listing of knowledge, skills and abilities.

Other Requirements (refer to job description for complete listing of Other Requirements)

Although marijuana has been legalized under Michigan law, it is a Schedule I controlled substance and is illegal under federal law. As a federally funded agency IHC’s employees are NOT permitted to use or possess any form of marijuana for medical or recreational purposes. Any applicant for employment who tests positive for marijuana during a pre-employment drug screening shall be ineligible for employment with IHC. Any applicant for employment who advises IHC that s/he uses any form of marijuana will be ineligible for employment with IHC. IHC is unable to grant a request for a reasonable accommodation to use marijuana under any circumstance.

Resident Services Specialist Posting.pdf

GENERAL DESCRIPTION:

Under the direction of the Executive Director, the incumbent of this position is responsible for identifying residents/participants within the Inkster Housing Commission Public Housing Program as well as our Housing Choice Voucher Program in need of supportive and community services. TheResident Services Specialist coordinates, provides access to and monitors the appropriate delivery of such service, targeting eligible individuals for participation in family self-sufficiency programs providing information and referral assistance to families, elderly, and disabled residents; maintaining good working relationships with local community and social service organizations; assists residents with becoming self-sufficient and economically independent by determining the community’s needs and providing useful resources and services. Facilitates services through our HUD EnVision Center.

Education and Experience

• Associate degree human services, social work, or related field and a minimum of three (3) years of experience in public housing orsocial services case management. An equivalent combination of education and experience may be considered.
• Must be able to work independently
• Must demonstrate sound reasoning and critical thinking by making decisions in line with established IHC expectations.
• Performs work in a reliable manner that is both accurate and timely.
• Procurement and Contract Management Certification is a plus.
• Must obtain and maintain Family Self-Sufficiency certification with twelve (12) months of employment
• Extensive knowledge of federal, state, and local laws, rules, and regulations pertaining to low income housing including knowledge of Housing Authority programs.
• Must be able to safeguard and maintain confidentiality as it relates to Personal Identifiable Information (PII) and Sensitive Personal Identifiable Information (SPII) and as applicable, HIPPA.
• Valid driver’s license in good standing; Eligible for coverage under the Inkster Housing Commission fleet auto insurance.

Knowledge, Skills and Abilities

Refer to job description for listing of knowledge, skills and abilities.

Other Requirements (refer to job description for complete listing of Other Requirements)

Although marijuana has been legalized under Michigan law, it is a Schedule I controlled substance and is illegal under federal law. As a federally funded agency IHC’s employees are NOT permitted to use or possess any form of marijuana for medical or recreational purposes. Any applicant for employment who tests positive for marijuana during a pre-employment drug screening shall be ineligible for employment with IHC. Any applicant for employment who advises IHC that s/he uses any form of marijuana will be ineligible for employment with IHC. IHC is unable to grant a request for a reasonable accommodation to use marijuana under any circumstance.

Michigan Chapter of the National Association of Housing and Redevelopment Officials