Resident Services Navigator

Related Affordable; St. Louis (MO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) matching   options

Tuition reimbursement

Job summary

Related Affordable is seeking a compassionate Resident Service Coordinator to enhance residents' quality of life by linking them to essential services and fostering a supportive community within one of our large affordable housing communities.

The role focuses on helping residents maintain independence, improve health outcomes, and access resources, with responsibilities spanning liaison duties, program development, and outreach.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action, delivery of quality services and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

Skills

Interpersonal skills

Organizational skills

Problem solving

Compassionate approach

Education

Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or related field

Tools

Microsoft Office

Web-based reporting systems

Job description

Related Affordable is seeking a compassionate Resident Service Coordinator to enhance residents' quality of life by linking them to essential services and fostering a supportive community within one of our large affordable housing communities.

The role focuses on helping residents maintain independence, improve health outcomes, and access resources, with responsibilities spanning liaison duties, program development, and outreach.