Resident Services Manager - Full Time Days - The Levande

Vivie; Cambridge (MN); On-site; USD 34,440 - 42,705; Full time

Benefits offered by this job

Health coverage

Wellness programs

Opportunities for professional growth

Job summary

A healthcare services provider in Minnesota seeks a compassionate Resident Services Manager to enhance the quality of life for residents. You will coordinate care, support families, and advocate for residents' needs. Candidates should have a degree in a related field and experience in service coordination. This full-time position offers competitive salary and benefits.

Qualifications

• 2–5 years of experience coordinating services for older adults.
• Ability to pass state-mandated background check.
• Physical capability to perform all essential job functions.

Responsibilities

• Assist residents and families with emotional and psychosocial needs.
• Connect residents with community resources and social services.
• Serve as a key point of contact for families regarding resident care.

Skills

Advocacy skills

Communication

Compassion

Education

Bachelor’s degree in social work, psychology, gerontology, or related field

Tools

Electronic health record systems

Computer skills

Job description

Resident Services Manager – Full Time Days – The Levande

Join to apply for the Resident Services Manager – Full Time Days – The Levande role at Vivie

This is the timeframe where you will do remarkable things. Join Vivie and help us create meaningful impact! As a Resident Services Manager, you’ll play a key role in providing exceptional care and support to residents by assisting with daily activities, fostering a positive environment, and ensuring their comfort and safety. We’re looking for a compassionate, dependable, and proactive individual who thrives in a collaborative and caring community.

At Vivie, we value our people and offer a competitive pay range of $25.00/hr. to $31.00/hr. (salary – exempt) based on experience, qualifications, and location. Our comprehensive benefits package includes health coverage, wellness programs, and opportunities for professional growth.

Let’s grow together—apply now and discover the difference you can make at Vivie! Vivie is an equal opportunity employer.

As a Resident Services Manager, You Will

• Support Residents & Families – Assist residents and families with physical, emotional, and psychosocial needs through one‑on‑one visits, care conferences, and ongoing support.
• Coordinate Resident Services & Resources – Connect residents with appropriate community resources, social services, and educational opportunities to promote well‑being and independence.
• Facilitate Communication & Advocacy – Serve as a key point of contact for families, ensuring transparent and compassionate communication regarding resident care, needs, and services. Advocate for residents to ensure their voices are heard in decision‑making.
• Assist with Lease & Tenant Relations – Support lease signings, address lease violations, and help resolve tenant concerns in collaboration with the Executive Director/Administrator. Conduct basic tours for prospective residents and families.
• Collaborate with Interdisciplinary Teams – Work closely with nursing, activities, corporate staff, and external partners to ensure a well‑rounded, resident‑centered approach to care and service delivery.
• Other Duties as Assigned – The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This Job Also Requires

• Bachelor’s degree in social work, psychology, gerontology, healthcare administration, or a related human services field.
• 2–5 years of experience coordinating services for older adults, including care conferences and discharge planning.
• Strong advocacy skills with the ability to professionally support residents and families.
• Proficiency in electronic health record systems and intermediate computer skills.
• Ability to pass state‑mandated background check.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with residents, families, and team members.

Additional Details

• Employment Type: Salary, exempt
• Department: Administration
• Leadership Received: Executive Director/Administrator
• Division: Resident Services
• Travel Requirements: No
• This role does not include supervisory responsibilities.

At Vivie, we follow all federal, state, and local laws that protect against discrimination. We’re committed to creating and maintaining a workplace where everyone is treated with fairness and respect. Discrimination of any kind — based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, public assistance status, veteran status, familial status, disability, or any other protected characteristic — is prohibited.

We are dedicated to providing equal employment opportunities for all team members and applicants. That commitment extends to every part of employment, including recruitment, hiring, promotions, pay, career development, and all other conditions of employment. In addition, Vivie will provide reasonable accommodations to individuals with disabilities, in accordance with state and federal law.