Service Ambassador

Vivie; Minneapolis (MN); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employer-matched retirement

Pay-on-demand

Health and wellbeing benefits

PTO and paid holidays

Scholarships and professional training

Job summary

Vivie is seeking an On-Call Service Ambassador to greet residents and visitors, direct inquiries, and support daily community operations. You will monitor communications, assist with mail and deliveries, and uphold safety protocols with confidentiality and professionalism.

The role emphasizes independent work, strong problem-solving, and proficiency with computer systems to maintain records and respond to security concerns. English fluency is required, with a focus on hospitality values.

Qualifications

• Must be able to work independently and handle multiple tasks efficiently.
• Strong problem-solving skills and ability to think critically in difficult situations.
• Proficiency in computer systems for record-keeping, communication, and security monitoring.
• Ability to pass state mandated background check.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication.

Responsibilities

• Be the First Point of Contact - Greet and assist residents, guests, vendors, and team members, ensuring a welcoming and professional experience.
• Manage Communications & Security - Answer and direct calls, monitor security cameras, and alert staff to any safety concerns or alarms.
• Support Community Operations - Update resident information, maintain records and logs, and assist with mail and package deliveries.
• Enhance Resident & Guest Experience - Provide concierge-style support, assisting residents and guests with their needs while maintaining confidentiality.
• Assist in Emergency Preparedness - Follow emergency protocols, support search efforts for missing residents, and adhere to security policies.

Skills

First point of contact

Communication

Security monitoring

Record-keeping

English proficiency

Tools

Computer systems

Job description

Schedule: On Call

Pay Range: $16-$18/hour (non-exempt) based on experience, qualifications, and location.

Why You’ll Love Working at Vivie

• Competitive pay with employer-matched retirement and pay-on-demand


• Comprehensive health and wellbeing benefits


• Generous PTO and paid holidays


• Career growth with scholarships, training, and professional development


• Work-life benefits and modern technology that make your day easier

As a Service Ambassador, you will be the first point of contact for residents, visitors, and team members, ensuring a seamless, welcoming, and supportive experience. Your role is crucial in managing communications, assisting with daily operations, and upholding safety protocols, all while fostering an environment that reflects Vivie’s values of hospitality and care.

As a Service Ambassador, You Will

• Be the First Point of Contact - Greet and assist residents, guests, vendors, and team members, ensuring a welcoming and professional experience.


• Manage Communications & Security - Answer and direct calls, monitor security cameras, and alert staff to any safety concerns or alarms.


• Support Community Operations - Update resident information, maintain records and logs, and assist with mail and package deliveries.


• Enhance Resident & Guest Experience - Provide concierge-style support, assisting residents and guests with their needs while maintaining confidentiality.


• Assist in Emergency Preparedness - Follow emergency protocols, support search efforts for missing residents, and adhere to security policies.


• Other Duties as Assigned - The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This Job Also Requires

• Ability to work independently and handle multiple tasks efficiently.


• Strong problem-solving skills and ability to think critically in difficult situations.


• Proficiency in computer systems for record-keeping, communication, and security monitoring.


• Ability to pass state mandated background check.


• Physical capability to perform all essential job functions.


• Ability to read, write, and speak English to ensure effective communication with residents, team members, and visitors.

Additional Details

• Employment Type: Hourly, non-exempt


• Department: Administration


• Leadership Received: Executive Director or Administrator


• Division: Administration


• Travel Requirements: No


• This role does not include supervisory responsibilities

Vivie is an equal opportunity employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.