Resident Services & Leasing Administrator

The Lewis Group of Companies; Chino Hills (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Annual bonus

Cell Phone Allowance

Clothing Allowance

Apartment Rental Discounts

Paid Time Off

Job summary

The Lewis Group of Companies is seeking a Community Administrator for a Chino Hills/Santa Barbara area community. You will support the Community Director, Leasing Manager and onsite staff, handling administrative tasks and resident engagement to create a positive first impression.

You’ll manage the resident services desk, process rent, maintain files, and assist with tours and leasing. Strong communication and organization are essential; weekends are required.

Qualifications

• 1–2+ years of administrative or customer service experience; property management experience preferred.
• Excellent communication and interpersonal skills with a strong customer service focus.
• Strong organizational skills and attention to detail.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Manage the resident services desk and maintain an organized office environment.
• Administer monthly rent collection, post rent and notices, and follow up on delinquencies.
• Maintain accurate resident files and records.
• Manage incoming mail, packages, and deliveries for residents.
• Collaborate with maintenance and leasing staff to support daily operations.
• Answer phones and emails while handling resident inquiries and requests.
• Assist in the sales process by touring prospective residents and helping lease new apartment homes.
• Promote a proactive, customer-first environment and strengthen resident satisfaction.
• Perform other duties as assigned to support community operations.

Skills

Customer service

Communication

Organizational skills

MS Office

Tools

Microsoft Office

Job description

The Lewis Group of Companies is seeking a Community Administrator for a Chino Hills/Santa Barbara area community. You will support the Community Director, Leasing Manager and onsite staff, handling administrative tasks and resident engagement to create a positive first impression.

You’ll manage the resident services desk, process rent, maintain files, and assist with tours and leasing. Strong communication and organization are essential; weekends are required.