Resident Services Leader - Luxury Community

Building-and-Land-Technology; Norwalk (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Tuition reimbursement program

Employee housing discount

Job summary

Building and Land Technology in Norwalk, CT, seeks a Resident Services Coordinator to manage resident support and communications. You will lead a team to meet retention and service goals, foster community relationships, and coordinate events and wellness initiatives for residents.

The role emphasizes responding to inquiries professionally, planning newsletters and notices, and ensuring adherence to policies while driving enhanced customer experiences.

Qualifications

• 2+ years of experience in resident services, property management, hospitality, customer service, or a related field.
• Commitment to deliver outstanding customer service.
• Flexible team player with good supervisory and problem-solving skills.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office.
• High school diploma or GED, College education preferred

Responsibilities

• Achieves the community’s resident satisfaction and retention goals by ensuring resident inquiries are resolved in a professional and timely manner.
• Facilitates professional and friendly atmosphere that exceeds resident expectations.
• Develop, produce, and coordinate resident communications including but not limited to newsletters, surveys, and lease violation notices.
• Fosters productive community relationships through collaboration with local groups, restaurants, retailers, and services.
• Coordinate programs to enhance the health, wellbeing, and quality of life for residents.
• Plan, promote and coordinate community-boosting resident events and activities. Offer incentives to boost participation and encourage residents to bring guests.
• Identify strategies to improve efficiency, productivity, and quality of customer service.
• Ensures initiatives are implemented, communicates follow-up actions and feedback with staff.
• Monitors and enforces compliance with all pertinent company policies, procedures, and standards. Reporting all incidents, violations, equipment malfunctions, accidents, injuries, or safety concerns. Implements corrective measures as necessary.

Skills

Customer service

Supervisory skills

Problem-solving

Interpersonal communication

Microsoft Office

Education

High school diploma or GED

College education preferred

Job description

Building and Land Technology in Norwalk, CT, seeks a Resident Services Coordinator to manage resident support and communications. You will lead a team to meet retention and service goals, foster community relationships, and coordinate events and wellness initiatives for residents.

The role emphasizes responding to inquiries professionally, planning newsletters and notices, and ensuring adherence to policies while driving enhanced customer experiences.