Resident Experience & Programs Coordinator

Asset Living; Ocala (FL); Presencial; USD 30.000 - 34.000; Jornada completa

Descripción de la vacante

Asset Living is seeking a Resident Services Coordinator to oversee all aspects of resident relations, communications, and community outreach. This role collaborates with the Community Manager to create a thriving residential environment and serves as a representative of the community office.

The position requires regular on-site presence, strong planning of property services, and effective staff development to ensure resident satisfaction.

Formación

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsabilidades

• Resident Relations Management
• Regular/daily onsite attendance is required
• Develop and plan property-related services/programs in collaboration with staff, residents, and other housing agencies.
• Coordinate Monthly newsletters and implement educational programming model for social events.
• Oversee new and existing resident community outreach and community development.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Assist Community Manager in the use of consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
• Assist the Community Manager in ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.

Educación

High School Diploma or Equivalent

Bachelor’s degree preferred

Descripción del empleo

Asset Living is seeking a Resident Services Coordinator to oversee all aspects of resident relations, communications, and community outreach. This role collaborates with the Community Manager to create a thriving residential environment and serves as a representative of the community office.

The position requires regular on-site presence, strong planning of property services, and effective staff development to ensure resident satisfaction.