Resident Experience Lead - Luxury Community & Events

Blt Management LLC; Norwalk (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay with Potential Bonus

Medical Insurance

Dental Insurance

Vision Plan

401k Plan

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Tuition Reimbursement

20% Housing Discount at BLT Properties

Job summary

BLT is seeking an experienced Resident Services Coordinator for our luxury community in Norwalk, CT. You will manage resident inquiries, coordinate communications, and lead a team of associates to achieve high resident retention and service standards.

The role emphasizes building partnerships with local businesses, planning resident events, and ensuring compliance with company policies. Strong customer service, organization, and teamwork are essential for success in this position.

Qualifications

• 2+ years of experience in resident services, property management, hospitality, customer service, or a related field
• Commitment to deliver outstanding customer service
• Flexible team player with good supervisory and problem-solving skills
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED, College education preferred

Responsibilities

• Achieves the community’s resident satisfaction and retention goals by ensuring resident inquiries are resolved in a professional and timely manner
• Facilitates professional and friendly atmosphere that exceeds resident expectations
• Develop, produce, and coordinate resident communications including but not limited to newsletters, surveys, and lease violation notices
• Fosters productive community relationships through collaboration with local groups, restaurants, retailers, and services
• Coordinate programs to enhance the health, wellbeing, and quality of life for residents
• Plan, promote and coordinate community-boosting resident events and activities.Offer incentives to boost participation and encourage residents to bring guests
• Identify strategies to improve efficiency, productivity, and quality of customer service
• Ensures initiatives are implemented, communicates follow-up actions and feedback with staff
• Monitors and enforces compliance with all pertinent company policies, procedures, and standards. Reporting all incidents, violations, equipment malfunctions, accidents, injuries, or safety concerns. Implements corrective measures as necessary

Skills

Customer service

Interpersonal skills

Team supervision

Problem solving

Multitasking

Organization

Communication

Education

High School Diploma or GED

College education preferred

Tools

Microsoft Office

Job description

BLT is seeking an experienced Resident Services Coordinator for our luxury community in Norwalk, CT. You will manage resident inquiries, coordinate communications, and lead a team of associates to achieve high resident retention and service standards.

The role emphasizes building partnerships with local businesses, planning resident events, and ensuring compliance with company policies. Strong customer service, organization, and teamwork are essential for success in this position.