Resident Experience & Community Engagement Coordinator

Blt Management LLC; Stamford (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee housing discount at BLT-owned

Job summary

BLT Management LLC in Stamford, CT seeks an experienced Resident Services Coordinator to manage resident support and build a strong team dedicated to retention and service excellence.

You will coordinate communications, foster relationships with local businesses, plan events, and drive initiatives to improve efficiency and resident well-being. A 2+ year background in property management or hospitality is preferred.

Qualifications

• 2+ years of experience in resident services, property management, hospitality, or related field.
• Commitment to deliver outstanding customer service.
• Flexible team player with supervisory and problem-solving skills.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills.

Responsibilities

• Achieve resident satisfaction and retention by resolving inquiries promptly.
• Foster a professional, friendly atmosphere that exceeds expectations.
• Develop and coordinate resident communications (newsletters, surveys, notices).
• Collaborate with local groups, restaurants, retailers, and services.
• Coordinate programs to enhance residents' health and quality of life.
• Plan and promote community events; offer incentives to boost participation.
• Identify ways to improve efficiency, productivity, and service quality.
• Communicate follow-up actions and feedback with staff.
• Monitor compliance with company policies; report incidents and safety concerns.

Skills

Customer service

Supervisory skills

Problem-solving

Multitasking

Interpersonal communication

Education

High school diploma or GED

College education preferred

Tools

Microsoft Office

Job description

BLT Management LLC in Stamford, CT seeks an experienced Resident Services Coordinator to manage resident support and build a strong team dedicated to retention and service excellence.

You will coordinate communications, foster relationships with local businesses, plan events, and drive initiatives to improve efficiency and resident well-being. A 2+ year background in property management or hospitality is preferred.