Resident Experience Coordinator - Luxury Community

Hyde Park Hospitality, LLC; Norwalk (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Tuition reimbursement program

Employee housing discount at BLT-owned

BLT-owned properties

Job summary

Hyde Park Hospitality, LLC is seeking a seasoned Resident Services Coordinator for our luxury Norwalk, CT community. You will lead customer support efforts, build a strong team, and drive resident retention and service excellence.

Key duties include coordinating resident communications, fostering community partnerships, and planning events that enhance wellbeing and participation. Candidates should have 2+ years in related fields and strong interpersonal skills.

Qualifications

• 2+ years in resident services or related field.
• Commitment to delivering outstanding customer service.
• Strong supervisory and problem-solving skills.
• Ability to set priorities, handle multiple tasks, and meet deadlines.

Responsibilities

• Achieves resident satisfaction and retention goals by resolving inquiries professionally and timely.
• Fosters friendly atmosphere that exceeds resident expectations.
• Develops and coordinates resident communications (newsletters, surveys, notices).
• Collaborates with local groups, restaurants, retailers, and services to build community relationships.
• Coordinates programs to enhance health, wellbeing, and quality of life for residents.
• Plans and promotes resident events and activities; offers incentives to boost participation.
• Identifies strategies to improve efficiency, productivity, and customer service quality.
• Communicates follow-up actions and feedback with staff.
• Monitors and enforces compliance with company policies and safety standards.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Time management

Microsoft Office

Education

High school diploma or GED

College education preferred

Tools

Microsoft Office

Job description

Hyde Park Hospitality, LLC is seeking a seasoned Resident Services Coordinator for our luxury Norwalk, CT community. You will lead customer support efforts, build a strong team, and drive resident retention and service excellence.

Key duties include coordinating resident communications, fostering community partnerships, and planning events that enhance wellbeing and participation. Candidates should have 2+ years in related fields and strong interpersonal skills.