Resident Services Lead & Front Desk Concierge

StoryPoint; Blaine (MN); On-site; USD 19,000 - 26,000; Full time

Job summary

StoryPoint in Blaine, MN is seeking a Receptionist to provide efficient and courteous service to residents and guests. You will answer calls, greet visitors, manage mail, and support the Leasing Team as needed.

This role requires a High School diploma and 1–3 years related experience or an equivalent combination. You will work in a friendly, professional environment with opportunities for advancement.

Qualifications

• High School diploma or 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Answer all telephone calls and transfer to appropriate department.
• Greet residents and guests in a courteous and professional manner.
• Assist in hiring and scheduling of staff.
• Distribute applications to prospective employees and assist in leasing process.
• Knowledge of resident apartments, in-house facilities, and local information.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide a 1440 experience to our senior residents.
• Distribute applications to prospective employees.
• Assist in the hiring of new staff.
• Assist in scheduling and training employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Know emergency call system and procedures.
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.

Skills

Phone handling

Customer service

Administrative tasks

Scheduling

Education

High School diploma

Job description

StoryPoint in Blaine, MN is seeking a Receptionist to provide efficient and courteous service to residents and guests. You will answer calls, greet visitors, manage mail, and support the Leasing Team as needed.

This role requires a High School diploma and 1–3 years related experience or an equivalent combination. You will work in a friendly, professional environment with opportunities for advancement.