Resident Services Concierge | Front Desk & Coordination

StoryPoint Group; Green Bay (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401(k)

Income protection

Work-life benefits

Job summary

StoryPoint Group in Green Bay, WI is seeking a receptionist to deliver courteous service to residents and guests and to support leasing and maintenance teams. The role involves answering calls, check-ins, mail distribution, and coordinating with various departments in a fast-paced environment.

The position requires a high school diploma or equivalent experience, with a strong emphasis on professional communication and a positive attitude to support team productivity.

Qualifications

• High School diploma; or 1–3 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answering routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedure (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.
• As a receptionist, always maintain a positive attitude which supports team performance and productivity.

Skills

Phone etiquette

Customer service

Multitasking

Communication

Education

High School diploma

Job description

StoryPoint Group in Green Bay, WI is seeking a receptionist to deliver courteous service to residents and guests and to support leasing and maintenance teams. The role involves answering calls, check-ins, mail distribution, and coordinating with various departments in a fast-paced environment.

The position requires a high school diploma or equivalent experience, with a strong emphasis on professional communication and a positive attitude to support team productivity.